Systems Support Officer

DPDHL; Calabarzon; On-site; PHP 300,000 - 540,000; Full time

Job summary

DHL Group in the Philippines is seeking an IT Infrastructure Support specialist to maintain the site’s IT systems, networks, servers, and peripherals. You will ensure adherence to global, regional, and local IT policies while delivering reliable incident resolution and project support.

The role requires a CS/IT degree, knowledge of network and systems infrastructure, strong analytical skills, and good English and Filipino communication. Ability to multi-task with minimal supervision is essential.

Qualifications

• Graduate in CS/IT/AD/CSE or related
• Knowledge of systems and network infrastructure
• Good communication in English and Filipino
• Ability to multi-task with minimal supervision

Responsibilities

• Provide infrastructure and application support to assigned site, covering IT infrastructure per global/regional/local policies
• Support deployed IT solutions at the site, including Warehouse Management
• Provide first-level IT support for IT equipment (computers, printers, network, mobile devices)
• Provide first-level IT support for deployed solutions (WMS: WMOS, SCALE, WMI; TMS)
• Deliver IT support services per SLA as defined in IT Support procedures

Skills

Analytical skills

Results oriented

Project management

Communication skills (EN & Filipino)

Multi-tasking

Systems & network infra

EDI knowledge

Warehouse/Transport knowledge

Education

Bachelors in CS/IT/AD/CSE

Job description

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Provide Infrastructure and Application support to his assigned site which covers Application, Network, Communication, Servers, Workstation, and other IT peripherals by ensuring that IT Infrastructure adheres to the Procedures and Policies set by the Global/Regional/Local Offices
• Provide support to the deployed IT solution deployed to the site, Warehouse Management
• Provide first level of IT support for all IT related equipment, such as but not limited to, computers, printers, network, mobile phones, and other IT peripherals
• Provide first level of IT support for the deployed IT solution to the site, such as, but not limited to, Warehouse Management System (WMI, SCALE, WMOS), and Transport Management System
• Provide and deliver IT support services based on expected SLA defined in the IT Support Procedure

Requirements

• Graduate of Computer Science (CS), Information Technology (IT), Application Development (AD), Computer Systems Engineering (CSE), or related courses
• Knowledge on Systems and Network Infrastructure
• Analytical Skills
• Results oriented
• Project Management Skills
• Good communication skills both in spoken and written, both in English and Filipino
• Able to do multi-tasking and how to prioritize, with minimal supervision
• Systems and Network Infrastructure skills
• Knowledge in Electronic Data Interchanges (EDI) is an advantage
• Knowledge in Warehouse Operations and or Transport Management is an advantage