Systems Analyst (Collections)

Home Credit Philippines; Quezon City; On-site; PHP 300,000 - 520,000; Full time

Benefits offered by this job

HMO on Day 1

HMO for dependents

Wellness leaves

Birthday leave

Internal career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a System Analyst to maintain our systems, investigate support issues, and help develop new features with system users and other analysts.

You will respond to technical requests, troubleshoot, and document resolutions, while performing unit tests, configurations, and deployments as needed. Fresh graduates are welcome, with 1–2 years experience encouraged, plus strong data analysis and SQL skills.

Qualifications

• Fresh graduates or 1–2 years in a System Analyst role.
• Experience creating process flows, diagrams, and maps.
• Experience documenting system changes/versions.
• Proficient in Microsoft Office.
• Knowledge of pilot implementation methodologies.
• Strong data analysis and logical skills.

Responsibilities

• Respond to requests for technical assistance via collection tickets and verify details.
• Investigate, troubleshoot, and collect data to identify root causes.
• Provide technical solutions or escalate to IT as needed.
• Communicate findings and document resolutions for stakeholders.
• Perform unit testing, system configuration, and deploy changes in production.

Skills

Data analysis

SQL

Process mapping

Documentation

Tools

Power BI

Tableau

Confluence

Jira

Job description

The role is responsible for maintaining our systems, support issues investigation and prepare new features together with system users or other analysts

What You’ll Do:

• Respond to request for technical assistance as raised thru collection tickets and check necessary details
• Conduct investigation, troubleshoot and gather essential data that can help find the root cause of the problem.
• Provide technical solution on acceptable timeframe or redirect issue to IT counterpart for further escalation.
• Communicate findings with business partners and handle documentation of resolutions.
• Perform unit testing, system configuration and deployment of necessary changes in productions.
• Extract data from various sources to use for validation and monitoring of technical processes.
• Maintain technical knowledge in existing processes and utilize system functionalities for completion of tasks.
• Participate in technical discussion, attend team meeting, and provide useful inputs.
• Provide recommendations to improve processes and enhance system functionalities

What You Need to Have:

• Open to fresh graduates or those with at least 1-2 years as a System Analyst role and working directly with business and technology stakeholders
• With experience in creating process flows, diagrams, process maps, etc.
• Experience technical documentation of system changes/versions
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge in SQL or relational database and reporting tools (SQL,Powe BI, Tableau etc)
• Must be familiar using project documentation tools such as Confluence, Jira, Word, and alike
• Strong understanding of IT related subjects
• Knowledge of pilot implementation methodologies
• Has strong data analysis and logical skills
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.