Collections Systems Analyst I

Home Credit Philippines; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Bonus up to 20%

HMO Day 1 + dependents

Mental health & wellness support

Wellness leaves and birthday leave

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a System Analyst to maintain our systems and support issues, defining new features with users and analysts. You will investigate, troubleshoot, and document root causes, while coordinating with IT and business partners for timely resolutions.

You will perform testing, configuration, and deployment of changes, and extract data to validate technical processes. Strong data analysis and SQL skills are essential for success.

Qualifications

• 1–2 years in a System Analyst role with business and technology stakeholders
• Experience creating process flows, diagrams, process maps, etc.
• Experience documenting system changes/versions

Responsibilities

• Respond to requests for technical assistance from collection tickets and gather necessary details.
• Investigate, troubleshoot and gather data to determine root causes.
• Provide technical solutions within an acceptable timeframe or escalate to IT as needed.
• Communicate findings to business partners and document resolutions.
• Perform unit testing, system configuration and deployment of changes in production.
• Extract data from various sources for validation and monitoring of processes.
• Maintain knowledge of existing processes and system functionalities for task completion.
• Participate in technical discussions and team meetings, contributing inputs.
• Offer recommendations to improve processes and system functionalities

Skills

Data analysis

Pilot implementation

Analytical ability

IT concepts

Logical thinking

Tools

Power BI

Tableau

SQL

Confluence

Jira

MS Office

Job description

The role is responsible for maintaining our systems, support issues investigation and prepare new features together with system users or other analysts

What You'll Do

• Respond to request for technical assistance as raised thru collection tickets and check necessary details
• Conduct investigation, troubleshoot and gather essential data that can help find the root cause of the problem.
• Provide technical solution on acceptable timeframe or redirect issue to IT counterpart for further escalation.
• Communicate findings with business partners and handle documentation of resolutions.
• Perform unit testing, system configuration and deployment of necessary changes in productions.
• Extract data from various sources to use for validation and monitoring of technical processes.
• Maintain technical knowledge in existing processes and utilize system functionalities for completion of tasks.
• Participate in technical discussion, attend team meeting, and provide useful inputs.
• Provide recommendations to improve processes and enhance system functionalities

What You Need To Have

• At least 1-2 years as a System Analyst role and working directly with business and technology stakeholders
• With experience in creating process flows, diagrams, process maps, etc.
• Experience technical documentation of system changes/versions
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge in SQL or relational database and reporting tools (SQL,Powe BI, Tableau etc)
• Must be familiar using project documentation tools such as Confluence, Jira, Word, and alike
• Strong understanding of IT related subjects
• Knowledge of pilot implementation methodologies
• Has strong data analysis and logical skills

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.