Systems Administrator: Cloud, Security & End-User IT

Bynd; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Bynd is seeking an IT Support and Admin specialist to administer central applications (Google Workspace, Atlassian, ZenDesk) and provide proactive user support, incident response, and root-cause analysis across the business.

You will help maintain business continuity, security practices, asset inventories, AV/meeting room tech, and coordinate internal IT projects while deploying security tools and performing regular checks on devices across the offices.

Responsibilities

• Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.
• Provide support for users across central business applications including incident response, incident management and root cause analysis.
• Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.
• Support our security program with the maintenance of security related activities including investigations and best practices.
• Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.
• Maintain the security posture of end user devices including vulnerability management
• Manage the internal service desk ticket queue with the wider team
• Supporting the team with a variety of internal IT projects
• Deployment and management of security tools to end user devices
• Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly
• Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.
• Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.
• Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.
• Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems

Job description

Bynd is seeking an IT Support and Admin specialist to administer central applications (Google Workspace, Atlassian, ZenDesk) and provide proactive user support, incident response, and root-cause analysis across the business.

You will help maintain business continuity, security practices, asset inventories, AV/meeting room tech, and coordinate internal IT projects while deploying security tools and performing regular checks on devices across the offices.