Junior IT Specialist

VRI Crew; Baguio; On-site; PHP 279,000 - 502,000; Full time

Job summary

VRI Crew seeks a General IT and Desktop Support specialist to deliver end-user helpdesk support across all locations. You will troubleshoot Mac and Windows devices, resolve VPN issues, and ensure secure access with Okta, Azure AD, and Google Workspace.

Responsibilities include onboarding/offboarding, asset management, and coordinating with vendors to maintain security and efficiency across the IT environment.

Qualifications

• Experience in corporate IT helpdesk or desktop support.
• Proficient with Mac and Windows OS.
• Familiar with Okta, Azure AD, and Google Workspace Admin Console.
• Knowledge of VPN and network troubleshooting.

Responsibilities

• Provide comprehensive technical support to employees across all company locations via helpdesk, email, and chat channels.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and active technology products/applications.
• Actively diagnose and resolve network connectivity issues and complex VPN problems for both Windows and macOS users.
• Create, manage, and maintain user access, enterprise accounts, passwords, data integrity, and strict security profiles utilizing Okta, Azure AD, and the Google Workspace Admin Console.
• Conduct routine audits of company applications to verify that internal access controls are correctly implemented and functioning.
• Own the end-to-end access provisioning process, ensuring that all necessary accesses and accounts are fully operational prior to a new employee's target onboarding date.
• Facilitate onboarding tech-calls with new employees to ensure proper access configuration and adherence to company security guidelines.
• Execute swift, timely account deactivations for offboarding users, ensuring corporate data is securely suspended and leaving employees are removed from all systems immediately.
• Install, configure, and maintain computer systems, corporate software, and applications within the company ecosystem.
• Coordinate directly with third-party vendors to repair or replace failing hardware components.
• Enforce and support corporate endpoint security standards (including 2FA, antivirus, firewall policies, etc.).
• Take direct ownership of designated IT project-related tasks and operational updates.
• Identify, evaluate, and suggest infrastructure solutions to enhance the existing setup and drive organization-wide efficiency.
• Deliver strategic IT suggestions and technical improvements to existing tools that benefit the entire workforce.

Skills

IT support

Helpdesk

VPN troubleshooting

Security basics

Education

Bachelor's degree in IT or related field

Tools

Okta

Azure AD

Google Workspace

Job description

1. General IT and Desktop Support

• Provide comprehensive technical support to employees across all company locations via helpdesk, email, and chat channels.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and active technology products/applications.
• Actively diagnose and resolve network connectivity issues and complex VPN problems for both Windows and macOS users.

2. System Access and Application Support

• Create, manage, and maintain user access, enterprise accounts, passwords, data integrity, and strict security profiles utilizing Okta, Azure AD, and the Google Workspace Admin Console.
• Conduct routine audits of company applications to verify that internal access controls are correctly implemented and functioning.

3. Onboarding and Offboarding Facilitation

• Own the end-to-end access provisioning process, ensuring that all necessary accesses and accounts are fully operational prior to a new employee's target onboarding date.
• Facilitate onboarding tech-calls with new employees to ensure proper access configuration and adherence to company security guidelines.
• Execute swift, timely account deactivations for offboarding users, ensuring corporate data is securely suspended and leaving employees are removed from all systems immediately.

4. Asset and Endpoint Management

• Install, configure, and maintain computer systems, corporate software, and applications within the company ecosystem.
• Coordinate directly with third-party vendors to repair or replace failing hardware components.
• Enforce and support corporate endpoint security standards (including 2FA, antivirus, firewall policies, etc.).

5. IT Project Management & Optimization

• Take direct ownership of designated IT project-related tasks and operational updates.
• Identify, evaluate, and suggest infrastructure solutions to enhance the existing setup and drive organization-wide efficiency.
• Deliver strategic IT suggestions and technical improvements to existing tools that benefit the entire workforce.