User-Centric IT Support Engineer (Windows & macOS)

Owl Ventures; Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Job summary

Apna is seeking a skilled IT Support Executive to provide day-to-day user support across a hybrid macOS, Windows, and mobile environment. You will resolve technical issues, set up devices, and help onboard new employees while maintaining IT documentation.

The role covers ticketing, asset management, AV/VC setups for meetings, and basic network and security tasks. 1–2 years of IT support experience and familiarity with Google Workspace, Microsoft 365, Slack, Jira, and common IT tools are

Qualifications

• 1–2 years IT support experience.
• Hands-on experience supporting Windows and macOS devices.
• Familiarity with Google Workspace / Microsoft 365, Slack, Jira.

Responsibilities

• Provide day-to-day IT support to Apna employees and resolve hardware, software, application, access and connectivity issues.
• Set up, configure and support laptops and other end-user devices.
• Support employee onboarding and offboarding, including device setup, access and asset allocation/collection.
• Install approved software and assist with device updates, patching and basic MDM activities.
• Maintain accurate IT asset and inventory records and support periodic reporting.
• Support meeting rooms, video conferencing and AV equipment when required.
• Maintain basic IT documentation, troubleshooting guides and SOPs.
• Follow IT and security policies and coordinate with internal teams or vendors for issues requiring escalation.

Skills

Windows

macOS

Google Workspace

Microsoft 365

Slack

Jira

Wi-Fi

DHCP

DNS

VPN

IT ticketing

Asset management

MDM tools

Tools

Jamf

Intune

Kandji

Workspace ONE

Job description

Apna is seeking a skilled IT Support Executive to provide day-to-day user support across a hybrid macOS, Windows, and mobile environment. You will resolve technical issues, set up devices, and help onboard new employees while maintaining IT documentation.

The role covers ticketing, asset management, AV/VC setups for meetings, and basic network and security tasks. 1–2 years of IT support experience and familiarity with Google Workspace, Microsoft 365, Slack, Jira, and common IT tools are