Remote IT Help Desk Specialist – End User & Workspace Admin

Global Medical Virtual Assistants

Hinoba-an

Hybrid

PHP 506,000 - 684,000

Part time

14 days+

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Benefits offered by this job

Free Training

Paid Time Offs

HMO Coverage

Optical Rewards

Performance-Based Increase

Permanent Work From Home

Job summary

Global Medical Virtual Assistants is seeking an End User Support specialist to deliver first-line IT help desk assistance. You will resolve software and system issues, manage user access, and support key business apps like Google Workspace and ClickUp.

You will guide users, document resolutions, and assist with onboarding and lifecycle tasks. You will work with IT peers to install, configure, and troubleshoot applications, ensuring timely incident resolution while maintaining accurate asset

Qualifications

Bachelor’s degree or equivalent experience in information technology or related field.
Experience in an IT help desk, technical support, or end-user support role.
Strong software troubleshooting and problem-solving skills.
Working knowledge of Google Workspace, ClickUp, Windows, macOS and common business applications.
Basic understanding of networking, account management, and user administration.
Strong communication and customer service skills.
Ability to explain technical issues and solutions clearly to non-technical users.
Strong organizational skills and ability to manage multiple support requests and priorities.

Responsibilities

Provide first-level technical support to end users through the company’s ticketing and support channels.
Troubleshoot software, applications, network, connectivity, and system-related issues.
Provide administration and user support for Google Workspace, including user accounts, access, groups, and related services.
Manage and support ClickUp as the company’s CRM/ticketing platform, including user access, ticket management, workflows, and basic configuration.
Assist users with account access, password resets, application access, and other IT-related requests.
Support user onboarding, offboarding, and lifecycle activities, including account provisioning and deactivation.
Install, configure, update, and troubleshoot approved applications and software.
Monitor and follow up on reported incidents to ensure timely resolution and proper documentation.
Maintain accurate records of IT assets, user accounts, software, and support activities.
Create and maintain troubleshooting guides, knowledge-base articles, and support documentation.
Coordinate with other departments and external vendors when technical assistance is required.
Identify recurring issues and recommend improvements to IT processes, tools, and user experience.
Assist with IT projects, system implementations, testing, and technology rollouts as needed.