Systems Administrator

Beyond; Pateros; On-site; PHP 420,000 - 640,000; Full time

Job summary

Beyond is seeking an IT Administrator to manage central business applications including Google Workspace, Atlassian, and ZenDesk. You will support users, respond to incidents, and help improve continuity and disaster recovery processes across multiple office locations.

The role requires 3+ years in a similar IT/tech admin position, solid SaaS knowledge, strong analytical and communication skills, and the ability to work autonomously while collaborating with teams.

Qualifications

• Minimum 3 years in a similar IT/tech admin role.
• Experience configuring and managing Google Workspace per best practices.
• Knowledge deploying and managing an EDR platform.
• Strong knowledge of SaaS services and security basics.
• Analytical and problem-solving mindset.
• Positive attitude and willingness to learn.
• Excellent organization and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical audiences.
• Autonomous yet collaborative with teams.

Responsibilities

• Administer and improve core applications (Google Workspace, Atlassian, ZenDesk, etc.).
• Provide user support across central business apps including incident response and root cause analysis.
• Assist business continuity and disaster recovery testing and planning.
• Contribute to security program through investigations and best practices.
• Maintain inventory records of devices, cloud assets, configurations, access rights, and costs.
• Monitor security posture of end user devices and vulnerability management.
• Manage internal service desk queue and assist with IT projects.
• Deploy and manage security tools on end-user devices.
• Provide proactive/reactive support for meeting room tech and AV systems.
• Troubleshoot hardware, software, and network issues related to AV/IT.
• Do routine checks for monitors and peripherals across offices.
• Perform PAT testing on IT/AV equipment per UK safety standards.
• Apply deep IT infra and AV knowledge to troubleshoot integrated systems.

Skills

Google Workspace management

EDR deployment

SaaS administration

Incident response

Analytical thinking

Communication skills

Agile mindset

Autonomous work

Tools

Google Workspace

Atlassian suite

ZenDesk

EDR platform

Job description

Core Responsibilities

• Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.
• Provide support for users across central business applications including incident response, incident management and root cause analysis.
• Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.
• Support our security program with the maintenance of security related activities including investigations and best practices.
• Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.
• Maintain the security posture of end user devices including vulnerability management
• Manage the internal service desk ticket queue with the wider team
• Supporting the team with a variety of internal IT projects
• Deployment and management of security tools to end user devices
• Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly
• Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.
• Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.
• Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.
• Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems

Requirements

• At least 3 years of experience in a similar role
• Strong experience configuring and managing Google Workspace to Google best practices
• Demonstrable knowledge of deploying and managing an EDR platform
• Deep technical knowledge across a variety of SaaS services
• An analytical and problem-solving mindset
• A positive attitude and a willingness to learn
• Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously
• Strong communication and interpersonal skills
• A proactive and detail-oriented approach to work.
• The ability to explain technical concepts to non-technical audiences
• Autonomous working capability while also working as part of a team
• Agile mindset with the ability to adapt to changing priorities and requirements.

Desirable Skills & Experience (Optional):

• Experience managing and administering a scaled public cloud instance, preferably GCP.
• Administration knowledge of Qualys and Workspace One.