IT Support & Service Administrator

Flintex Consulting Pte Ltd; Santo Niño 1st; On-site; PHP 268,000 - 357,000; Full time

Job summary

Flintex Consulting Pte Ltd in the Philippines seeks an IT Support & Service Administrator to act as the primary contact for end users, troubleshoot hardware and software, and coordinate IT assets and vendor management to keep systems stable.

You will handle incident and service requests via the ticketing system, support new joiners with hardware/software, assist with AV equipment, and collaborate with global IT teams to ensure smooth rollouts and reliable service.

Qualifications

• Google Workspace troubleshooting
• Windows, MacOS and iOS troubleshooting
• Networking basics relevant to IT incidents
• AV room setup and equipment handling

Responsibilities

• Act as the first point of contact for all user support queries at the Service Desk
• Handle internal and external calls about IT incidents or service requests, including Google Workspace issues
• Document, notify, escalate, track, and follow up on incidents via the ticket management system
• Support new joiners with hardware/software packages and access credentials
• Conduct weekly checks on meeting room AV equipment
• Communicate system updates, maintenance, or rollouts to users
• Collaborate with cross-functional and global IT teams on issues and integration
• Manage hardware/software inventory lifecycle and asset tracking
• Coordinate with vendors for maintenance, repairs, quotes, and warranty claims
• Generate regular reports on ticket volumes, resolutions, and recurring incidents

Skills

Google Workspace

Windows troubleshooting

MacOS troubleshooting

iOS troubleshooting

Networking basics

AV room setups

Job description

Objectives of this position:

As a key member of the IT Service & Support team, the IT Support & Service Administrator ensures seamless daily IT operations by serving as the primary point of contact for all end user enquiries. This role is responsible for troubleshooting and resolving hardware, software amongst IT assets/ vendors management to maintain a stable environment with minimal downtime.

What will you do?

• Act as the first point of contact for all user support related queries at the Service Desk
• Responsible for taking internal and external calls regarding IT incidents or service requests, as well as resolving and escalating user requests for Google Workspace
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request via ticket management system
• Support new joiners by preparing the required IT hardware/ software packages and access credentials
• Conduct weekly checks on meeting room AV equipment.
• Support with user communications regarding system updates, scheduled maintenance or new rollouts
• Collaborate with cross-functional teams/ global IT on issues and system integration
• Manage full inventory lifecycles for hardware and software and perform regular asset tracking and store room organization
• Manage vendors for hardware maintenance, repairs, quote requests and warranty claims
• Regularly compile and present statistical reports on ticket volumes, resolution times and recurring incidents

What will you need?

• At least 2 years of experience in IT Service Desk, System Support or Service Administration
• Technical skills: Google Workspace, Windows/ MacOS/ iOS troubleshooting, networking basics and AV room setups
• Familiarity with ITIL framework/ IT Service Management is a bonus
• Soft skills: Strong communication, time management and customer service skills