Systems Administrator

Beyond; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Beyond is seeking an IT Operations & Security professional in Manila to administer central apps like Google Workspace, Atlassian, and Zendesk, while supporting users and incident management. You will help improve disaster recovery processes, contribute to security initiatives, and maintain asset inventories across the organization.

The role requires 3+ years in a similar IT position, strong Google Workspace expertise, and the ability to work autonomously in a fast-paced environment with multiple

Qualifications

• At least 3 years of experience in a similar IT/IT operations role.
• Strong Google Workspace configuration and administration skills.
• Experience deploying and managing an EDR platform.
• Deep knowledge of SaaS services and cloud tooling.
• Analytical and problem-solving mindset with good communication.
• Ability to explain technical concepts to non-technical audiences.
• Autonomous, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Administer and continually improve central applications like Google Workspace, Atlassian, Zendesk.
• Provide user support across central business apps including incident response and RCA.
• Contribute to business continuity and disaster recovery planning and testing.
• Support security program activities including investigations and best practices.
• Maintain precise inventory of devices, cloud assets, configurations, and costs.
• Maintain security posture of end-user devices including vulnerability management.
• Manage internal service desk queue with the team.
• Support IT projects across the organization.
• Deploy and manage security tools on end-user devices.
• Provide proactive/reactive support for meeting room tech; ensure readiness.
• Diagnose and resolve hardware, software, and network issues related to AV/IT.
• Regularly check and set up monitors, displays, and peripherals across offices.
• Conduct Portable Appliance Testing (PAT) per applicable safety standards and records.
• Apply deep IT infrastucture and AV knowledge to troubleshoot integrated systems.
• Collaborate with wider team and adapt to changing priorities.

Skills

3+ yrs exp

Google Workspace

EDR deployment

SaaS knowledge

Analytical mindset

Communication

Interpersonal skills

Autonomy

Agile mindset

Explain tech to non-tech

Detail-oriented

Organizational skills

Teamwork

Willingness to learn

Tools

Qualys

Workspace ONE

GCP

Job description

Core Responsibilities

• Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.

• Provide support for users across central business applications including incident response, incident management and root cause analysis.

• Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.

• Support our security program with the maintenance of security related activities including investigations and best practices.

• Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.

• Maintain the security posture of end user devices including vulnerability management

• Manage the internal service desk ticket queue with the wider team

• Supporting the team with a variety of internal IT projects

• Deployment and management of security tools to end user devices

• Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly

• Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.

• Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company’s office locations.

• Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.

• Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems

• At least 3 years of experience in a similar role

• Strong experience configuring and managing Google Workspace to Google best practices

• Demonstrable knowledge of deploying and managing an EDR platform

• Deep technical knowledge across a variety of SaaS services

• An analytical and problem-solving mindset

• A positive attitude and a willingness to learn

• Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously

• Strong communication and interpersonal skills

• A proactive and detail-oriented approach to work.

• The ability to explain technical concepts to non-technical audiences

• Autonomous working capability while also working as part of a team

• Agile mindset with the ability to adapt to changing priorities and requirements.

Desirable Skills & Experience (Optional):

• Experience managing and administering a scaled public cloud instance, preferably GCP.
• Administration knowledge of Qualys and Workspace One.