System Optimization & Training Specialist (Hybrid)

Manulife; Philippines; Hybrid; PHP 700,000 - 1,100,000; Full time

Job summary

Manulife Financial invites applications for the Admin Advantage System Specialist role in the Philippines. The specialist will oversee day-to-day administration, maintenance, and enhancement of the Admin Advantage system, including data accuracy, documentation, and end-user training and support.

The position requires strong analytical skills, attention to detail, and collaboration with internal and external stakeholders.

Qualifications

• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to data accuracy.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong verbal and written communication skills.
• Ability to translate complex system concepts into user-friendly explanations.
• Collaborative mindset with the ability to work with cross-functional teams.
• Proactive, resourceful, and solution-oriented approach to challenges.
• Ability to adapt quickly to changes in systems, processes, and technology.
• Customer-focused mindset with strong service orientation.

Responsibilities

• Manage and maintain the Admin Advantage system to ensure optimal functionality and performance.
• Monitor system data and workflows to ensure accuracy, consistency, and compliance with internal standards.
• Identify, troubleshoot, and resolve system issues in coordination with IT teams and vendors.
• Conduct User Acceptance Testing (UAT) for system enhancements, updates, and new features.
• Maintain comprehensive system documentation, including SOPs workflow guides, and troubleshooting references.
• Provide training and support to end-users on system processes and updates.
• Analyze operational requirements and recommend process or system improvements.
• Coordinate with stakeholders to support business needs, reporting requests, and system-related inquiries.
• Generate and validate system reports as required for operations and leadership.
• Support data imports, configuration updates, and routine system maintenance tasks.

Skills

Analytical skills

Attention to detail

Communication skills

Cross-functional collaboration

Problem-solving

Adaptability

Education

Bachelor's degree in information technology, Business Administration, Computer Science, or related field

Tools

Excel

BI tools

Job description

Manulife Financial invites applications for the Admin Advantage System Specialist role in the Philippines. The specialist will oversee day-to-day administration, maintenance, and enhancement of the Admin Advantage system, including data accuracy, documentation, and end-user training and support.

The position requires strong analytical skills, attention to detail, and collaboration with internal and external stakeholders.