Salesforce Platform Specialist — Hybrid Admin Leader

Manulife; Philippines; Hybrid; PHP 500,000 - 800,000; Full time

Job summary

Manulife Financial is seeking a Salesforce Administrator to optimize our Salesforce platform, provide user administration, and support incident triage to improve customer experiences.

The role involves configuring flows, automation, reports, dashboards, and maintaining org health, with opportunities to work on integrations and sandbox management.

Hybrid work arrangement in the Philippines with 3x on-site per week and occasional night shifts, and welcoming collaborative stakeholders.

Qualifications

• Minimum 3 years as a Salesforce Platform and Application Administrator.
• Strong configuration skills, including flows, automation, reports, and dashboards.
• Experience in Salesforce platform maintenance and organization health checks.
• Ability to read Apex code; writing Apex code is an advantage.
• Experience in development, automation, or systems integration is a plus.

Responsibilities

• Provide Salesforce admin support, including user administration and password resets.
• Manage incident triage and technical support for Salesforce production issues.
• Coordinate tasks and change tickets for external app upgrades.
• Oversee system maintenance and seasonal releases, including sandbox management and certificate renewals.
• Perform system maintenance and seasonal release activities (Refresh, Sandbox Creation/Deletion, Site Switch, Certificate Renewal, and Salesforce Integrations)
• Amenable to work at UP Ayala Technohub (Quezon City)
• Amenable to work on a hybrid set-up (3x a week onsite)
• Amenable to work in night shift.

Skills

Salesforce admin

Flows & automation

Reports & dashboards

Apex knowledge

System integration

Job description

Manulife Financial is seeking a Salesforce Administrator to optimize our Salesforce platform, provide user administration, and support incident triage to improve customer experiences.

The role involves configuring flows, automation, reports, dashboards, and maintaining org health, with opportunities to work on integrations and sandbox management.

Hybrid work arrangement in the Philippines with 3x on-site per week and occasional night shifts, and welcoming collaborative stakeholders.