System Configuration Team Lead — Hybrid & Night Shift

REALPAGE (PHILIPPINES), INC.; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Retirement savings plan

Leave conversion program

Life insurance coverage

Paid time off

Job summary

RealPage (PHILIPPINES), INC. is seeking a Team Leader II to drive end-to-end Document Management operations, ensuring accuracy, timeliness, and quality of data transfers and configurations for RealPage solutions.

You will lead a team, oversee backlog health, QA, and performance metrics, while collaborating with Product and cross-functional teams to resolve defects and enhance workflows. The role requires strong leadership, communication, and a proven ability to contribute significantly to

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 2+ years as a team leader in customer service operations or similar.
• Strong verbal and written communication skills.

Responsibilities

• Oversee end-to-end Document Management operations, ensuring data accuracy and timely delivery.
• Manage backlog health, QA, metrics, and cross-functional collaboration to resolve defects.
• Lead day-to-day operations of the Document Management team with 50% individual contribution to implementation tasks.
• Conduct pre-release QA, manage order backlog, monitor progress, and report risks to stakeholders.
• Coach and develop team members, handle escalations, and align with US counterparts.

Skills

Team leadership

Communication skills

Planning

Analytical thinking

Problem solving

Collaboration

Night shift

Salesforce

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

RealPage (PHILIPPINES), INC. is seeking a Team Leader II to drive end-to-end Document Management operations, ensuring accuracy, timeliness, and quality of data transfers and configurations for RealPage solutions.

You will lead a team, oversee backlog health, QA, and performance metrics, while collaborating with Product and cross-functional teams to resolve defects and enhance workflows. The role requires strong leadership, communication, and a proven ability to contribute significantly to