Senior Operations Leader: Strategy & CX Excellence

Realpage; Pasig; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

RealPage in the Philippines is seeking a Senior Operations Manager to lead multiple operations teams across sites, drive strategic initiatives, and ensure delivery excellence. You will partner with senior leadership to shape business-unit strategies and align performance metrics.

The role emphasizes KPI ownership, process improvements, client and stakeholder engagement, and talent development through coaching.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Minimum 5 years of operations leadership experience.
• Proven track record in managing large teams and delivering improvements.
• Strong analytical, communication, and decision-making skills.

Responsibilities

• Lead and inspire Operations Managers and their teams to achieve operational excellence and high employee engagement
• Develop and implement business unit strategies in collaboration with senior leadership
• Serve as a strategic partner in cross-functional initiatives and decision-making processes
• Own delivery of operational KPIs, including service levels, quality, compliance, and customer experience
• Monitor and enhance operational systems and reporting mechanisms to evaluate effectiveness
• Identify and implement process improvements and risk control measures
• Maintain proactive engagement with internal and external partners to align expectations and resolve escalations
• Represent operations in client meetings and strategic planning sessions
• Manage succession planning and optimize team capabilities through coaching and mentoring
• Partner with recruitment teams to attract top talent and build a robust operational talent pool

Skills

Operational leadership

Analytical skills

Communication skills

Decision making

Education

Bachelor’s degree in Business Administration or related field

Tools

RealPage core products (OneSite, OnSite)

SQL/log analysis

Salesforce

Zendesk

Job description

RealPage in the Philippines is seeking a Senior Operations Manager to lead multiple operations teams across sites, drive strategic initiatives, and ensure delivery excellence. You will partner with senior leadership to shape business-unit strategies and align performance metrics.

The role emphasizes KPI ownership, process improvements, client and stakeholder engagement, and talent development through coaching.