Senior Operations Manager: Strategy & Client Experience

REALPAGE (PHILIPPINES), INC.; Pasig; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

REALPAGE (PHILIPPINES), INC. seeks a Senior Operations Manager to lead multiple sites' teams, drive service delivery, and align operations with strategic goals.

You'll oversee KPIs, partner with client relationships, and foster continuous improvement in a fast-paced hybrid environment. The role emphasizes coaching, talent development, and cross-functional collaboration with TC/WFM/CX teams, requiring strong analytics, decision-making, and ability to scale operations while maintaining quality and

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum 5 years of operations leadership experience in a contact center or customer experience environment
• Proven track record in managing large teams and delivering operational improvements
• Strong analytical, communication, and decision-making skills

Responsibilities

• Lead Operations Managers and their teams to achieve operational excellence and high employee engagement
• Develop and implement business unit strategies in collaboration with senior leadership
• Own delivery of operational KPIs, including service levels, quality, compliance, and customer experience
• Coach and mentor teams and partner with recruitment to build a robust talent pool

Skills

Ops leadership

Team management

KPIs & analytics

Customer experience

Cross-functional

Education

Bachelor's degree in Business Administration

Tools

RealPage core products

SQL/log analysis

Salesforce

Zendesk

Job description

REALPAGE (PHILIPPINES), INC. seeks a Senior Operations Manager to lead multiple sites' teams, drive service delivery, and align operations with strategic goals.

You'll oversee KPIs, partner with client relationships, and foster continuous improvement in a fast-paced hybrid environment. The role emphasizes coaching, talent development, and cross-functional collaboration with TC/WFM/CX teams, requiring strong analytics, decision-making, and ability to scale operations while maintaining quality and