Team Leader – Hybrid Ops & AI Excellence

REALPAGE (PHILIPPINES), INC.; Metro Manila; On-site; PHP 550,000 - 850,000; Full time

Benefits offered by this job

Complimentary meals

HMO coverage for dependents

Retirement savings plan

Leave conversion program

Life insurance

Paid time off & holidays

Wellness reimbursement

Tuition reimbursement

Learning and upskilling opportunities

Collaborative environment

Job summary

RealPage Philippines, INC. seeks a Team Leader II to oversee an assigned team, balance execution with issue resolution, and ensure service levels meet objectives.

The role guides daily work, supports escalation handling, and partners with internal stakeholders to optimize workflows in a fast-paced SaaS environment. The position requires 4+ years' experience, a strong AI and data-driven mindset, and the ability to coach and develop staff while maintaining compliance with company standards.

Qualifications

• 4+ years of experience coordinating work in an operational or functional team.
• High school diploma required; higher education preferred if applicable to the function.
• Ability to organize, prioritize, and coordinate team workloads in a deadline-driven environment.
• Experience with AI and data-driven oversight is a plus.

Responsibilities

• Coordinate daily team activities and assign work to meet objectives and service commitments.
• Monitor productivity, quality, and adherence to procedures and SLAs.
• Review outputs, address variances, and implement corrective actions within authority.
• Provide day-to-day guidance, training, and feedback to team members.
• Escalate routine to moderately complex issues and assist with resolutions.
• Maintain accurate records, reporting, and documentation for audits.
• Coordinate with internal stakeholders to address workflow needs and status updates.
• Identify process improvements to boost efficiency, quality, and risk control.
• Support workforce planning including scheduling and coverage for business needs.

Skills

AI Fluency

Prompt Engineering

Responsible AI

Critical Thinking

Learning Agility

Change Facilitation

Data-Driven Oversight

Coaching & Feedback

Communication

Education

High School Diploma

Associate/Bachelor preferred

Job description

RealPage Philippines, INC. seeks a Team Leader II to oversee an assigned team, balance execution with issue resolution, and ensure service levels meet objectives.

The role guides daily work, supports escalation handling, and partners with internal stakeholders to optimize workflows in a fast-paced SaaS environment. The position requires 4+ years' experience, a strong AI and data-driven mindset, and the ability to coach and develop staff while maintaining compliance with company standards.