Swedish-native Customer Service Representative

3o-BPO Incorporated; Manila; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Paid training

Health Insurance

13th Month Pay

Company Social Events

Job summary

A BPO company in Manila seeks a Swedish-Native Customer Service Representative for a full-time role. The position involves customer inquiries management and additional team leader responsibilities, including scheduling and training new hires. Candidates should be Swedish native speakers willing to work at the office and follow Swedish hours. This role offers operational work with a focus on quality assurance and team support.

Qualifications

• Must be a Swedish native speaker.
• Willingness to work onsite in Manila.
• Availability for Swedish office hours.

Responsibilities

• Handle customer inquiries via tickets, calls, and chat.
• Create and maintain team schedules.
• Support agents and answer operational questions.
• Ensure quality assurance and performance follow-up.
• Train and onboard new hires.

Skills

Swedish native speaker

Customer service skills

Team leadership abilities

Job description

Swedish-Native Customer Service Representative

3o-BPO Incorporated

Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance

Others

Company Social Events

Role Overview

This role is primarily operational with additional Team Leader responsibilities:

• 80% Operational work (Handling customer inquiries via tickets, calls, and chat)
• 20% Team Leader responsibilities, including but not limited to:

1.) Creating and maintaining team schedules;

2.) Supporting agents and answering operational questions;

3.) Quality assurance and performance follow-up;

4.) Training and onboarding of new hires; and

5.) Other administrative and coordination tasks.

Qualifications:

• Swedish native speaker
• Willing to work onsite at our office
• Available to work Swedish office hours

Job Type: Full-time

• Paid training

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Working Location

Location: Manila, Philippines.