SVP, Payments Operations & Strategy

Citigroup Inc.; Taguig; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Citi is seeking a senior operations leader to manage a large, complex function, drive risk and controls, and lead regulatory engagements in the Philippines. You will oversee budgets, plan resources, and guide change initiatives while coaching junior staff across departments.

The role emphasizes data-driven decision making, process optimization, and automation to enhance productivity and control. Strong communication and stakeholder management are essential for success at Citi.

Qualifications

• 10+ years of experience in a related role.
• Internal and External Stakeholder management.
• Clear and concise written and verbal communication.
• Attention to detail and intermediate problem solving.

Responsibilities

• Be accountable for management of a complex / critical / large professional disciplinary area and operational function.
• Contribute to short- to medium-term planning of actions and resources, and oversee the budget, and policy formation.
• Lead change-the-bank projects, resolve escalated complex issues and balance potentially conflicting needs.
• Present and analyze/validate data to develop solutions that increase productivity, eliminate inefficiencies and save costs.
• Implement and manage a successful risk/control environment, ensuring integrity of process, operations and end results.
• Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments.
• Regulatory engagements and implementation to ensure compliance to local regulations; leads discussions on new regulation and impact to Operations.
• Drive automation and optimization of operations by leading reviews and discussions with key stakeholders and clients.
• Ensure Operational resiliency plan is updated and implemented to support Crisis Management Teams for critical business services.
• Escalate concerns early to senior management and foster an open, transparent communication culture.

Skills

Stakeholder management

Clear written and verbal communication

Attention to detail

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Job description

Citi is seeking a senior operations leader to manage a large, complex function, drive risk and controls, and lead regulatory engagements in the Philippines. You will oversee budgets, plan resources, and guide change initiatives while coaching junior staff across departments.

The role emphasizes data-driven decision making, process optimization, and automation to enhance productivity and control. Strong communication and stakeholder management are essential for success at Citi.