Payments Operations Leader: AI-Driven, Risk & Automation

Citi; Taguig; Hybrid; PHP 3,500,000 - 5,200,000; Full time

Job summary

Citi is seeking a Payments Operations Head in Manila, Philippines, a senior management role overseeing multiple teams within the Transaction Capture function. The position is hybrids-based, requiring leadership across budgeting, planning, and implementation of the functional strategy.

The role emphasizes risk management, process optimization, and collaboration with internal and external stakeholders. Candidates should have 10+ years of related experience and strong communication skills, with a

Qualifications

• Internal and External Stakeholder management.
• Clear and concise written and verbal communication.
• Attention to detail and intermediate problem‑solving skills.

Responsibilities

• Be accountable for management of a complex, critical and large professional disciplinary area and operational function.
• Contribute to short‑to‑medium‑term planning of actions and resources, oversee the budget, and policy formation.
• Lead change‑the‑bank projects, resolve escalated complex issues and balance potentially conflicting needs.
• Present and analyze/validate data to develop solutions that increase productivity, eliminate inefficiencies and save costs.
• Implement and manage a successful risk/control environment, ensuring integrity of process, operations and end results.

Skills

Stakeholder management

Communication

Attention to detail

Problem solving

Education

Bachelor's degree

Master's degree preferred

Job description

Citi is seeking a Payments Operations Head in Manila, Philippines, a senior management role overseeing multiple teams within the Transaction Capture function. The position is hybrids-based, requiring leadership across budgeting, planning, and implementation of the functional strategy.

The role emphasizes risk management, process optimization, and collaboration with internal and external stakeholders. Candidates should have 10+ years of related experience and strong communication skills, with a