Senior Payment Operations Lead – Strategy & Delivery

Citigroup Inc.; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Citigroup Inc. in Manila invites applications for an AVP, Payment Operations Team Lead to guide end-to-end payment processes, drive key initiatives, and align activities with the firm’s strategic goals.

You will lead cross‑border payments, SWIFT messaging, FX operations, and large‑scale projects, while building partnerships with senior managers and ensuring risk controls, compliance, and operational excellence. Ideal candidates have 5–8 years in payments and strong PM and stakeholder skills.

Qualifications

• Bachelor’s/University degree or equivalent experience.
• 5-8 years of relevant experience in Payment Operations, Cash Operations, Funds Transfer Operations, or Banking Operations.
• Experience with cross-border payments and SWIFT messaging.
• Knowledge of foreign exchange (FX) operations and BSP regulatory requirements.
• Strong Project management and stakeholder management skills with the ability to interact effectively with senior management, regulators, and cross-functional partners.
• Demonstrate leadership capabilities.
• Effective verbal and written skills.
• Effective communication and analytical skills.

Responsibilities

• Provide support to the Payment Operations head in meeting and delivering key initiatives for the group.
• Identify opportunities for continued improvement by leveraging digital solutions/AI/Power BI tools etc.
• Contribute to special projects and provide feedback for all project related activities impacting the group.
• Contribute to the development of new techniques and processes within cash management.
• Develop and recommend strategic decisions based off in-depth comprehension of how the Payment Operations team interacts with others business units in accomplishing objectives.
• Influence decisions through advice, counsel and/or facilitating others in area.
• Evaluate moderately complex issues with substantial potential impact together with the Payment Operations Head.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Act as a main support to the Payment Operations head to drive culture change within Payment Operations, this will include strategic planning, solutions delivery, establishing strong back‑up mechanisms.

Skills

Project management

Stakeholder management

Leadership

Communication skills

Analytical skills

Verbal and written communication

Education

Bachelor’s degree

Tools

Power BI

Job description

Citigroup Inc. in Manila invites applications for an AVP, Payment Operations Team Lead to guide end-to-end payment processes, drive key initiatives, and align activities with the firm’s strategic goals.

You will lead cross‑border payments, SWIFT messaging, FX operations, and large‑scale projects, while building partnerships with senior managers and ensuring risk controls, compliance, and operational excellence. Ideal candidates have 5–8 years in payments and strong PM and stakeholder skills.