Senior Payment Operations Lead — Cash Management & Digital Ops

Citibank (Switzerland) AG; Philippines; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking an AVP, Payment Operations Team Lead to lead critical payment operations in Manila, Philippines. The role focuses on overseeing cash management processes, cross-border payments and SWIFT workflows while driving digitization and process improvements.

The candidate will collaborate with senior management, regulators and cross-functional teams, applying strong project management, leadership and analytical skills to deliver key initiatives and ensure compliance

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 5–8 years of relevant experience in Payment Operations, Cash Operations, Funds Transfer Operations, or Banking Operations.
• Experience with cross-border payments and SWIFT messaging.
• Knowledge of foreign exchange (FX) operations and BSP regulatory requirements.
• Strong project management and stakeholder management skills with ability to interact with senior management, regulators, and cross-functional partners.
• Demonstrate leadership capabilities.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure Payment Operations processes, key initiatives and projects are delivered and aligned with the firm’s larger strategy.
• Develop and apply new techniques/processes for cash management operations.
• Utilize tools to digitize, streamline and improve Operations.
• Provide support to the Payment Operations head in meeting key initiatives.
• Identify opportunities for improvement using digital solutions/AI/Power BI.
• Contribute to special projects and feedback on project activities.
• Develop new techniques and processes within cash management.
• Assist in strategic decisions and coordination with other business units.
• Assess risk with regard to firm reputation, compliance and controls, escalating issues as needed.
• Support culture change within Payment Operations and assist in strategic planning.

Skills

Cross-border payments

SWIFT messaging

Project management

Stakeholder management

Leadership

Verbal communication

Written communication

Analytical skills

Education

Bachelor’s degree

Tools

SWIFT

Power BI

ERP systems

Job description

Citibank (Switzerland) AG is seeking an AVP, Payment Operations Team Lead to lead critical payment operations in Manila, Philippines. The role focuses on overseeing cash management processes, cross-border payments and SWIFT workflows while driving digitization and process improvements.

The candidate will collaborate with senior management, regulators and cross-functional teams, applying strong project management, leadership and analytical skills to deliver key initiatives and ensure compliance