SVP, Payments Operations & Change Leader

Citi; Taguig; On-site; PHP 5,500,000 - 9,000,000; Full time

Job summary

Citi Philippines seeks a Senior Vice President, Payment Operations Head for Treasury & Trade Solutions Operations in Manila. Leads cross‑managerial teams, oversees budgeting, planning, and regulatory compliance, and drives AI‑enabled process improvements.

Focus on risk management and staff development in a complex, dynamic financial services environment. The role requires ensuring operational resilience, stakeholder management, and alignment with Citi’s global standards while advancing

Qualifications

• 10+ years in a related senior operations role.
• Experience managing internal and external stakeholders.
• Clear, concise written and verbal communication.
• Strong attention to detail and problem-solving skills.
• Bachelor’s degree required; Master’s preferred.

Responsibilities

• Oversee budgeting, planning and operational strategy in Payment Operations.
• Lead cross-managerial teams and drive improvements across departments.
• Manage risk and regulatory compliance within local regulations; represent Citi in forums.
• Drive automation and AI-enabled process improvements across teams.
• Mentor junior staff and develop succession planning.

Skills

Stakeholder mgmt

Communication

Budgeting

Leadership

Data analysis

AI mindset

Risk management

Coaching

Education

Bachelor’s degree

Master’s degree preferred

Job description

Citi Philippines seeks a Senior Vice President, Payment Operations Head for Treasury & Trade Solutions Operations in Manila. Leads cross‑managerial teams, oversees budgeting, planning, and regulatory compliance, and drives AI‑enabled process improvements.

Focus on risk management and staff development in a complex, dynamic financial services environment. The role requires ensuring operational resilience, stakeholder management, and alignment with Citi’s global standards while advancing