Lead, Payment Operations & Digital Innovation

Citi; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Citi in Manila, Philippines, invites an experienced AVP to lead the Payment Operations Team. You will support strategic initiatives, oversee cash management workflows, and drive digital improvements with cross-border payments and SWIFT.

The role demands leadership, strong communication, and risk-aware decision making. You will collaborate with senior management and cross-functional partners, shaping process changes and delivering key initiatives aligned to Citi’s global strategy.

Qualifications

• Bachelor’s/University degree or equivalent experience.
• 5–8 years of relevant experience in Payment Operations, Cash Operations, Funds Transfer Operations, or Banking Operations.
• Experience with cross-border payments and SWIFT messaging.
• Knowledge of FX operations and BSP regulatory requirements.
• Strong project management and stakeholder management skills with the ability to interact effectively with senior management, regulators, and cross-functional partners.
• Demonstrate leadership capabilities.
• Effective verbal and written skills.
• Effective communication and analytical skills.

Responsibilities

• Provide support to the Payment Operations head in meeting and delivering key initiatives for the group.
• Identify opportunities for continued improvement by leveraging digital solutions/AI/Power BI tools etc.
• Contribute to special projects and provide feedback for all project related activities impacting the group.
• Develop and recommend strategic decisions based off in-depth comprehension of how the Payment Operations team interacts with other business units in accomplishing objectives.
• Influence decisions through advice, counsel and/or facilitating others in area.
• Evaluate moderately complex issues with substantial potential impact together with the Payment Operations Head.
• Appropriately assess risk when business decisions are made, ensuring compliance and safeguarding Citi’s interests.
• Act as a main support to the Payment Operations head to drive culture change within Payment Operations, including strategic planning and solutions delivery.

Skills

Project management

Leadership

Stakeholder management

Written communication

Verbal communication

Analytical skills

Cross-functional collaboration

Power BI

Education

Bachelor’s/University degree

Tools

Power BI

Job description

Citi in Manila, Philippines, invites an experienced AVP to lead the Payment Operations Team. You will support strategic initiatives, oversee cash management workflows, and drive digital improvements with cross-border payments and SWIFT.

The role demands leadership, strong communication, and risk-aware decision making. You will collaborate with senior management and cross-functional partners, shaping process changes and delivering key initiatives aligned to Citi’s global strategy.