SUPPORT SPECIALIST & SOFTWARE INTEGRATOR

Hammerjack Pty Ltd; Philippines; On-site; PHP 350,000 - 650,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a technically seasoned professional to support client software and integration projects in a fast-paced environment. You will work with Oracle databases, CI/CD pipelines, and cloud-native architectures to ensure reliable software performance.

Responsibilities include troubleshooting, documenting resolutions, and tailoring integration solutions for client environments. You will collaborate with customers to optimize system performance and address post-implementation

Qualifications

• Experience with Oracle databases, including SQL and PL/SQL development.
• Experience with CI/CD pipelines and related tooling.
• Familiarity with cloud platforms such as AWS and Azure and with microservices architectures.
• Proficiency with unit-level testing tools and system-level testing approaches.
• Strong understanding of software design, testing, and debugging methodologies.
• Experience with version control using SVN (Subversion).

Responsibilities

• Support SLA/PLA for client products and ensure timely issue resolution.
• Troubleshoot and resolve customer issues related to software functionality, access, and configuration.
• Document issues, steps taken, and resolutions in the ticketing system.
• Collaborate with clients to understand integration requirements and tailor solutions.
• Install, configure, and integrate software with client environments including third-party platforms.
• Provide post-integration support and assist with system optimizations.

Skills

Oracle SQL/PLSQL

CI/CD pipelines

Cloud platforms (AWS/Azure)

Unit testing tools

Software design, testing & debugging

Tools

SVN

Job description

Technical Skills

• Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL.
• Experience with continuous integration/continuous deployment (CI/CD) pipelines.
• Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.
• Proficient use of unit-level testing tools designed to test basic code assumptions as well as system-level testing tools.
• Previous experience in formal software development with a thorough understanding of software design, testing, and debugging methodologies.
• Experience with version control systems, particularly SVN (Subversion).

Key Responsibilities

• Support Service Level and Performance Level Agreements (SLA / PLA) for Client products.
• Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.
• Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.
• Work with clients to understand their software integration requirements and tailor solutions to meet those needs.
• Install, configure, and integrate software applications with client environments, including third party platforms.
• Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.