Technical Support Specialist

UL Solutions External Career Site; Mexico; On-site; PHP 300,000 - 540,000; Full time

Job summary

UL Solutions External Career Site is seeking a customer-focused professional to handle configuration and troubleshooting of software solutions, supporting customers during peak times and ensuring proper use and configuration.

The role involves collaborating with teammates, coaching new staff, attending customer meetings, providing training on existing functionality, and performing additional duties as needed.

Responsibilities

• Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
• Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
• Advise and assist customers in maintaining their use and configuration of the software solution(s).
• Configure the system as per defined requirements using the software user interface.
• Collaborate with other team members on complex issues/requirements.
• Coach new team members.
• Participate in brainstorming sessions and contribute with creative ideas.
• Attend customer meetings and calls as and when required.
• Provide training to customers on existing functionality.
• Perform additional duties as needed.

Job description

• Configuration and Troubleshooting:
  • Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
  • Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
  • Advise and assist customers in maintaining their use and configuration of the software solution(s).
  • Configure the system as per defined requirements using the software user interface.
• Collaboration:
  • Collaborate with other team members on complex issues/requirements.
  • Coach new team members.
  • Participate in brainstorming sessions and contribute with creative ideas.
• Other responsibilities:
  • Attend customer meetings and calls as and when required.
  • Provide training to customers on existing functionality.
  • Perform additional duties as needed.