SUPPORT SPECIALIST & SOFTWARE INTEGRATOR

Hong Kong Unison Limited; Philippines; On-site; PHP 400,000 - 560,000; Full time

Job summary

Hong Kong Unison Limited is seeking a Support Specialist & Software Integrator to troubleshoot client software, install and integrate applications, and ensure service levels are met. You will work across multiple environments, diagnose issues, and coordinate with clients to deliver timely resolutions.

You will work with Oracle databases, CI/CD pipelines, cloud platforms (AWS/Azure), microservices, and SVN, contributing to design, testing, and post‑deployment support across client environments.

Qualifications

• Experience with Oracle SQL/PL-SQL in development and investigation tasks.
• Familiar with CI/CD pipelines and related tooling.
• Knowledge of cloud platforms and microservices architecture.
• Experience with testing at unit and system levels and debugging methodologies.

Responsibilities

• Support SLA/PLA for client products.
• Troubleshoot and resolve customer software issues.
• Document issues, steps, and resolutions in the ticketing system.
• Work with clients to understand integration requirements and tailor solutions.
• Install, configure, and integrate software with client environments including third party platforms.
• Provide post‑integration support and system optimizations.

Skills

Oracle SQL & PL/SQL

CI/CD pipelines

Cloud platforms (AWS, Azure)

Microservices architecture

Unit & system testing

Software development lifecycle

SVN (Subversion)

Tools

Jenkins

Other CI tools

Job description

SUPPORT SPECIALIST & SOFTWARE INTEGRATOR

Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL.

Experience with continuous integration/continuous deployment (CI/CD) pipelines.

Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.

Proficient use of unit-level testing tools designed to test basic code assumptions as well as

system-level testing tools.

Previous experience in formal software development with a thorough understanding of software

design, testing, and debugging methodologies.

Experience with version control systems, particularly SVN (Subversion)

Key Responsibilities

Support Service Level and Performance Level Agreements (SLA / PLA) for Client products.

Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.

Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.

Work with clients to understand their software integration requirements and tailor solutions to meet those needs.

Install, configure, and integrate software applications with client environments, including third party platforms.

Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.

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