Frontend Developer

Trinity Workforce Solutions, Inc.; Taguig; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A technology solutions provider in the Philippines is seeking an experienced Cloud Support Specialist. The role involves providing end-to-end support for Oracle SCM Fusion and related components, demanding a strong foundation in Oracle Cloud, troubleshooting, and excellent communication skills. Candidates should have at least 5 years of experience in application or production support and be willing to work in a 24×7 environment. This position offers a dynamic work atmosphere with opportunities for professional growth.

Qualifications

• At least 5+ years of experience in application or production support.
• Excellent communication skills for coordinating with technical and non-technical stakeholders.
• Willing to work in a 24×7 support structure.

Responsibilities

• Provide end-to-end support for Oracle SCM Fusion and related Cloud components.
• Diagnose and resolve incidents, perform minor enhancements, and implement permanent fixes.
• Collaborate with internal teams and vendors for complex incident resolution.

Skills

Oracle Cloud Infrastructure

Oracle Integration Cloud

Groovy Scripting

PL/SQL

XSLT

Oracle SCM Fusion

Analytical skills

Technical troubleshooting

Customer service orientation

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Oracle Fusion

OIC integrations

VBCS

Job description

Non-Negotiable

Oracle Cloud & Integrations

• OCI – Oracle Cloud Infrastructure
• OIC – Oracle Integration Cloud
• VBCS – Visual Builder Cloud Service
• Block Volume Storage

Oracle Development & Scripting

• Oracle Groovy Scripting
• PL/SQL
• XSLT

Oracle Applications & Data

• Oracle SCM Fusion
• ATP DB – Autonomous Transaction Processing
• DFF – Descriptive FlexField
• FBDI – File-Based Data Import
• BIP / OTBI – BI Publisher / Oracle Transactional Business Intelligence

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5+ years of experience in application or production support
• Strong analytical, technical, and troubleshooting skills
• Ability to diagnose, resolve issues and make enhancements in Oracle Fusion, OIC integrations, VBCS apps, and related components
• Excellent communication skills for coordinating with technical and non-technical stakeholders
• Self-driven, proactive, detail-oriented, and able to work independently or within a team
• Willing to work in a 24×7 support structure (on-call, weekends, holidays as needed)
• Comfortable working in fast-paced, support-oriented environments with shifting priorities
• Strong time-management and customer-service orientation

Key Responsibilities

• Provide end-to-end support for Oracle SCM Fusion and related Cloud components (OCI, OIC, VBCS)
• Diagnose and resolve incidents, perform minor enhancements, and implement permanent fixes
• Support integrations using OIC, Groovy, XSLT, FBDI, and BIP/OTBI
• Maintain documentation and proactively update the knowledge base
• Monitor incidents and ensure SLA compliance, escalating issues when required
• Collaborate with internal teams and vendors for complex incident resolution
• Execute ad hoc tasks, health checks, and proactive monitoring activities
• Conduct root-cause analysis and actively participate in continuous-improvement efforts
• Provide consultation on escalation matrices, issue handling, and process changes
• Communicate effectively with stakeholders using email, chat, or conference calls
• Assist in testing, design, and implementation activities based on business needs
• Take on functional tasks, and potentially oversee a functional area or participate in projects as a Designer, Tester, or Implementer
• Adapt to changing priorities and support requests as needed