System Support Specialist

Private Advertiser; Pasig; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Leading technologies

Collaborative team

Job summary

Private Advertiser is seeking a detail-oriented Technical Support Specialist in Metro Manila to join our growing team. You will provide technical support for applications and systems, investigate issues, and work with internal teams to ensure seamless operations and excellent service delivery.

Ideal candidates have strong troubleshooting abilities, experience with databases, and proficiency in SQL. You will monitor system performance, document incidents, and contribute to process improvements

Qualifications

• Strong troubleshooting abilities.
• Experience working with databases.
• Proficiency in SQL.

Responsibilities

• Provide technical support for applications, systems, and end users.
• Investigate, troubleshoot, and resolve system-related issues in a timely manner.
• Utilize SQL queries to analyze, validate, and extract data for issue resolution and reporting.
• Monitor system performance and escalate critical incidents when necessary.
• Collaborate with cross-functional teams, including Operations, Development, and Infrastructure groups.
• Document incidents, root cause analyses, and resolution procedures.
• Ensure adherence to SLAs and operational standards.
• Identify opportunities for process improvement and system optimization.
• Assist in testing, implementation, and deployment activities as needed.

Skills

Troubleshooting

Data analysis

Cross-functional collaboration

Tools

SQL

Databases

Job description

Job Highlights

• Competitive salary package

• Career growth and development opportunities

• Work with leading technologies and enterprise systems

• Join a dynamic and collaborative team

About the Role

We are looking for detail-oriented and technically skilled Technical Support Specialists to join our growing team. In this role, you will provide technical support, investigate system issues, analyze data, and work closely with internal teams to ensure seamless operations and excellent service delivery.

This opportunity is ideal for candidates with strong troubleshooting abilities, experience working with databases, and proficiency in SQL.

Key Responsibilities

• Provide technical support for applications, systems, and end users.

• Investigate, troubleshoot, and resolve system-related issues in a timely manner.

• Utilize SQL queries to analyze, validate, and extract data for issue resolution and reporting.

• Monitor system performance and escalated critical incidents when necessary.

• Collaborate with cross-functional teams, including Operations, Development, and Infrastructure groups.

• Document incidents, root cause analyses, and resolution procedures.

• Ensure adherence to service level agreements (SLAs) and operational standards.

• Identify opportunities for process improvement and system optimization.

• Assist in testing, implementation, and deployment activities as needed.