Application Specialist

Ascendion; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

Ascendion is seeking an Application Support Specialist to provide technical support for company software applications, troubleshoot and resolve issues, and train users. The role involves maintaining software, monitoring performance, and ensuring security and licensing compliance.

The ideal candidate should have strong customer service, problem-solving skills, and knowledge of software applications, operating systems, and hardware, with experience in software development and programming.

Qualifications

• Exhibits excellent customer service and strong problem-solving abilities.
• Knowledgeable about software applications, operating systems, and hardware.
• Experience in software development and programming preferred.

Responsibilities

• Respond to customer inquiries and troubleshoot and resolve technical issues.
• Provide technical support to customers.
• Maintain and update software applications.
• Provide user training and support.
• Monitor system performance and troubleshoot issues.
• Develop and implement software solutions.
• Assist with software development and programming.
• Monitor system security.
• Create and maintain documentation.
• Ensure compliance with software licensing agreements.
• Stay up-to-date with industry trends and best practices.

Skills

Problem-solving

Analytical skills

Software/hardware knowledge

Software development experience

Teamwork

Communication skills

Job description

The Application Support Specialist is responsible for providing technical support and assistance to users of a company's software applications. This includes troubleshooting, diagnosing, and resolving software and hardware issues, as well as providing user training and support.

The Application Support Specialist will be responsible for responding to customer inquiries, troubleshooting and resolving technical issues, and providing technical support to customers. They will also be responsible for maintaining and updating software applications, as well as providing user training and support.

The Application Support Specialist must have excellent customer service skills, as well as strong problem-solving and analytical skills. They must also be knowledgeable in software applications, operating systems, and hardware. The ideal candidate should also have experience in software development and programming.

Responsibilities:

• Respond to customer inquiries and troubleshoot and resolve technical issues
• Provide technical support to customers
• Maintain and update software applications
• Provide user training and support
• Monitor system performance and troubleshoot any issues
• Develop and implement software solutions
• Assist with software development and programming
• Monitor system security
• Create and maintain documentation
• Ensure compliance with software licensing agreements
• Stay up-to-date with industry trends and best practices

Skills: Key Focus (SQL, Data Operation & Administration of Servers)

• Strong problem-solving and analytical skills
• Knowledge of software applications, operating systems, and hardware
• Experience in software development and programming
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills