Supervisor, GBS Operations

APL Logistics; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

APL Logistics in Pasig, Philippines is seeking a Supervisor, GBS Operations to lead a documentation team and drive customer satisfaction. The role focuses on achieving productivity and quality to meet the service level agreement while ensuring adherence to all processes.

The ideal candidate has tertiary education (logistics preferred), strong English communication, and 3+ years in a similar field with at least 1 year in supervision, plus a customer-oriented mindset and excellent interpersonal

Qualifications

• Tertiary education is required, with preference for Logistics Management.
• Able to speak and write in English.
• 3 years of working experience in similar industry with at least 1 year in supervisory capacity.
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels.
• Self-driven and motivated.
• Excellent interpersonal, communication and presentation skills.
• Professional with positive self-image.
• Strong spoken and written communication skills.
• Possess Customer Service mindset and passion for service excellence.
• Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency.

Responsibilities

• Manages and leads an efficient and professional team who will exceed customer’s expectation.
• Monitors and allocates resources according to productivity level in order to achieve service excellence.
• Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices.
• Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes.
• Reviews and implements new initiative from internal and external customers.
• Supports and rolls out any system or process enhancement implemented by corporate.
• Achieves consistency in output of docs / services that is timely, complete & accurate.

Skills

Leadership

Customer service

Communication

Team management

Education

Tertiary education

Logistics Management preferred

Job description

Job Description

The Supervisor, GBS Operations will have to manage and lead a team of documentation representatives / analysts to achieve high customer satisfaction. He/she will have to lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement. He/she will also have to ensure that all individual processes are adhered to and monitored closely.

Job Description

The Supervisor, GBS Operations will have to manage and lead a team of documentation representatives / analysts to achieve high customer satisfaction. He/she will have to lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement. He/she will also have to ensure that all individual processes are adhered to and monitored closely.

Responsibilities

• Manages and leads an efficient and professional team who will exceed customer’s expectation
• Monitors and allocates resources according to productivity level in order to achieve service excellence
• Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices
• Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes
• Reviews and implements new initiative from internal and external customers
• Supports and rolls out any system or process enhancement implemented by corporate
• Achieves consistency in output of docs / services that is timely, complete & accurate

Qualifications

• Tertiary education is required, with preference for Logistics Management
• Able to speak and write in English
• 3 years of working experience in similar industry with at least 1 year in supervisory capacity
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels
• Self-driven and motivated
• Excellent interpersonal, communication and presentation skills
• Professional with positive self-image
• Strong spoken and written communication skills
• Possess Customer Service mindset and passion for service excellence
• Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency