Documentation Coordinator

2GO Group; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Travel perks

Health and wellness programs

Paid time off

Job summary

A logistics provider is seeking a Documentation Specialist in Metro Manila. This role focuses on executing documentation activities, coordinating with stakeholders, and ensuring compliance with billing requirements. Candidates should have a Bachelor's degree in Business or Supply Chain Management and a minimum of 2 years in logistics. The company offers competitive compensation, performance bonuses, and supportive growth opportunities.

Qualifications

• Minimum of 2 years related experience in logistics
• Strong analytical and problem-solving skills
• Good interpersonal and team building skills

Responsibilities

• Execute daily documentation activities in compliance with client billing requirements
• Answer documentation queries via phone and email
• Perform timely and accurate encoding at system applications
• Assist in coordination of escalated POD issues
• Submit KPI reports to superiors

Skills

Leadership Competencies

People Management Skills

Good interpersonal and team building skills

Good customer relationship skills

Strong analytical and problem-solving skills

MS Office Applications

System Application and Usage

Education

Bachelor's Degree in Business Management/Supply Chain Management

Job description

Here’s the difference you’ll make

You will be responsible for executing daily documentation activities in compliance with client documentation and billing requirements. This role involves coordinating closely with internal stakeholders, external clients, and third-party service providers to ensure accurate , timely , and efficient processing of all documentation.

What you’ll do

• Answers queries on phone and email regard to documentation concerns by the delivering parties and internal partners such as 2GO branches and agents, Central Documentation Team and 2GOLI Teams
• Performs Timely, Complete & Accurate encoding and/or tagging at System Applications.
• Assists in Coordination of escalated POD issues from Viber, Call or Text and coordinates to Internal & External Clients in ensuring to close the issue with a Disposition.
• Updates the POD Masterfile (excel file) based on the System Generated Delivery shipments as Booked by Principal Clients with the corresponding POD status update.
• Computes on the Performance based on the Service Level and KPI parameters by Principal Clients.
• Sets escalation to Sales and Principal client based on the gravity of the concern as raised and follows up with closure documented on email
• Assists to team activities/process if Inorganic counterpart is not available.
• Submits and sends KPI Report to Superior and Sales.
• Coordinates with IT Team on system-related problems or irregularities.

Educational Background

• Bachelor's Degree
• Business Management/ Supply Chain Management

Professional Experience

• Minimum of 2 years related in Logistics

Competencies, Skills, Knowledge And Abilities

• Leadership Competencies
• People Management Skills
• Good interpersonal and team building skills.
• Good customer relationship skills.
• Strong analytical and problem-solving skills
• Hardworking, patient, persevering and can work with minimum supervision
• Technical Competencies
• MS Office Applications
• System Application and Usage

What’s in it for you?

• Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.
• Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.
• Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.
• Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being