Supervising Associate, EA CoE - Team Lead & Mentor

EY; Taguig; Hybrid; PHP 1,004,400 - 1,674,000; Full time

Job summary

EY is seeking a Supervising Associate for the AWS EA COE on a US night shift, based in the Philippines. The role supports executive assistants and leadership, guiding task delivery, performance tracking, and continuous improvement across the team.

The position requires 3–5 years in an EA/administrative role, prior supervisory experience, and a Bachelor’s degree. Hybrid or remote work options may be available, with a focus on confidentiality and professional service delivery.

Qualifications

• Minimum 3–5 years as an Executive Assistant or Administrative Associate.
• Experience in supervisory, senior EA, or mentoring capacity preferred.
• Experience in a Center of Excellence or shared services setting is advantageous.
• Bachelor’s degree in Business Administration, Office Management, or related field preferred.

Responsibilities

• Support the Team Leader in managing daily task allocations and service coverage across the EA team.
• Monitor team performance against key metrics and ensure compliance with service standards.
• Coordinate onboarding, buddy systems, and knowledge-sharing activities for new or transitioning Executive Assistants.
• Step in to provide high-level executive support during peak times or in the absence of an EA.
• Mentor Sr Associate or new Executive Assistants to build confidence and capability.
• Provide just-in-time support on tools, task management, and executive communication etiquette.
• Help identify training gaps and propose learning opportunities or resources.
• Uphold high standards of professionalism, confidentiality, and service quality across all outputs.
• Stay updated on the latest tools and best practices in executive support.

Skills

Coordination

Organizational

Written & verbal communication

Attention to detail

Coaching peers

Emotional intelligence

Discretion

Education

Bachelor's degree in Business Administration/Office Management

Tools

Microsoft Office 365

Calendar & travel management tools

Microsoft Teams

Zoom

Job description

EY is seeking a Supervising Associate for the AWS EA COE on a US night shift, based in the Philippines. The role supports executive assistants and leadership, guiding task delivery, performance tracking, and continuous improvement across the team.

The position requires 3–5 years in an EA/administrative role, prior supervisory experience, and a Bachelor’s degree. Hybrid or remote work options may be available, with a focus on confidentiality and professional service delivery.