Executive Assistant - Team Lead (Senior Associate)

EY GDS; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

EY Global Delivery Services (GDS) in the Philippines supports senior executives with comprehensive administrative services, including calendar management, email handling, travel logistics, and expense processing. The role includes leading a small team and collaborating with EY colleagues on global client engagements.

You will work in a fast-paced virtual and local EA team, delivering proactive, high-quality support while ensuring adherence to EY branding and processes.

Qualifications

• Bachelor's/College degree, any field.
• Minimum of 2 years working experience in Executive Assistance/Secretary/Admin Assistant or equivalent.
• Proven experience in team leadership, people management, and coaching team members.
• Experience with Advanced Excel, Visio, SharePoint, Tableau, Azure and Power BI will be an added advantage.

Responsibilities

• Calendar/Meeting Management: coordinate diaries and schedules with stakeholders.
• Email Management: screen, respond to and action emails as necessary.
• Travel Management: arrange flights and hotel accommodations, visas and transfers.
• Expense Management: track and submit expenses for reimbursement.
• Events Management: set up logistics for events and manage RSVPs.
• Timesheet Management: track and submit worked hours.
• Telephone Management: relay messages and transfer calls to the executive.
• Client Relationship Management: maintain client lists and report on clients and markets.
• Customized Communications: prepare documents using EY templates and print/transcribe meetings.
• Service Line-specific Tasks: assist on Service Line objectives and IT tools.
• Team Leadership: lead, coach and develop a small team.

Skills

Executive support

Calendar management

Team leadership

MS Office / Google Workspace

English communication

Travel logistics

Client relationship management

Education

Bachelor's degree

Tools

Excel

Visio

SharePoint

Tableau

Power BI

Azure

Job description

The opportunity

As an Executive Assistant - Team Lead, you will provide remote support to senior executives in US. You will deliver exceptional customer service supporting offshore executives in the calendar and meeting management; email management; booking travel, and accommodation, and supporting other travel logistics; event management; completing expense reimbursements; client relationship management; documentation preparation, and other administrative tasks as needed. You will work in a fast-paced environment with a supportive and dynamic virtual and local executive assistant team.

Your key responsibilities

Your primary role and responsibility are to deliver proactive support and administrative services, including, but not limited to:

• Calendar/Meeting Management - Manage and coordinate diaries and schedules with internal and external stakeholders on behalf of the executive

• Email Management - Screen, respond to and/or action emails as necessary

• Travel Management - Arrange the flight and hotel accommodations of the executive, and other logistical requirements (VISA, transfers, etc.)

• Expense Management - Track and submit expenses for reimbursement or payment requisition and adhering to monthly deadlines

• Events Management - Assist in setting up the logistics (venue, catering, electronic equipment) of the event and coordination of invites and monitoring RSVPs

• Timesheet Management - Track, enter and submit the worked hours of the executive and adhering to weekly deadlines

• Telephone Management - Relay accurate and detailed messages, and action or transfer calls to the executive as required

• Client Relationship Management - Build relationships with clients and their EAs, update and maintain client lists using EY’s database, and track information and report on clients and/or markets

• Customized Communications - Prepare or amend simple correspondences or documents using EY templates while adhering to the Firm's branding, collate and/or print documents for meetings, and transcribe short recordings of meetings

• Service Line-specific Tasks - Assist the executive on key Service Line objectives, processes, client deliverables and setting up IT tools

• Team Leadership: Lead, coach, and support a small team, ensuring high-quality service delivery, effective workload distribution, and ongoing professional development.

You must have:

• Candidate must possess at least a Bachelor's/College Degree, any field (open to candidates with Vocational Degree or equivalent)

• Minimum of 2 years working experience specializing in Executive Assistance/Secretary/Admin Assistant or equivalent is preferred but not required

• Proven experience in team leadership, people management, and coaching team members.

• Experience working with Advanced Excel, Visio, SharePoint, Tableau, Azure and Power BI will be an added advantage

• Proficient in MS Office and Google Workspace

• Possesses working knowledge of a variety of web-based tools

• Above average English communication skills, both written and spoken

• Ability to handle multiple executives, priorities, and deadlines

• Willing to work in Taguig City

• Willing to work the day/mid/night shift

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next

• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.