Supervising Associate - AWS EA COE (US Nightshift)

EY; Taguig; Hybrid; PHP 1,004,400 - 1,674,000; Full time

Job summary

EY is seeking a Supervising Associate for the AWS EA COE on a US night shift, based in the Philippines. The role supports executive assistants and leadership, guiding task delivery, performance tracking, and continuous improvement across the team.

The position requires 3–5 years in an EA/administrative role, prior supervisory experience, and a Bachelor’s degree. Hybrid or remote work options may be available, with a focus on confidentiality and professional service delivery.

Qualifications

• Minimum 3–5 years as an Executive Assistant or Administrative Associate.
• Experience in supervisory, senior EA, or mentoring capacity preferred.
• Experience in a Center of Excellence or shared services setting is advantageous.
• Bachelor’s degree in Business Administration, Office Management, or related field preferred.

Responsibilities

• Support the Team Leader in managing daily task allocations and service coverage across the EA team.
• Monitor team performance against key metrics and ensure compliance with service standards.
• Coordinate onboarding, buddy systems, and knowledge-sharing activities for new or transitioning Executive Assistants.
• Step in to provide high-level executive support during peak times or in the absence of an EA.
• Mentor Sr Associate or new Executive Assistants to build confidence and capability.
• Provide just-in-time support on tools, task management, and executive communication etiquette.
• Help identify training gaps and propose learning opportunities or resources.
• Uphold high standards of professionalism, confidentiality, and service quality across all outputs.
• Stay updated on the latest tools and best practices in executive support.

Skills

Coordination

Organizational

Written & verbal communication

Attention to detail

Coaching peers

Emotional intelligence

Discretion

Education

Bachelor's degree in Business Administration/Office Management

Tools

Microsoft Office 365

Calendar & travel management tools

Microsoft Teams

Zoom

Job description

Supervising Associate - AWS EA COE (US Nightshift)

Job Summary: The Supervising Associate within the Executive Assistant Center of Excellence (EA CoE) plays a key role in supporting the delivery of seamless administrative services across the organization. This role functions as a bridge between individual Executive Assistants and leadership, ensuring the consistent execution of operational tasks, supporting team efficiency, and driving continuous improvement. The Supervising Associate also acts as a mentor, resource person, and quality champion within the team.

Key Responsibilities

Team Coordination & Oversight

• Support the Team Leader in managing daily task allocations and service coverage across the EA team.
• Monitor team performance against key metrics and ensure compliance with service standards.
• Coordinate onboarding, buddy systems, and knowledge‑sharing activities for new or transitioning Executive Assistants.
• Step in to provide high‑level executive support during peak times or in the absence of an EA.

Quality & Process Assurance

• Perform periodic quality checks on administrative deliverables (e.g., calendars, travel itineraries, expense reports).
• Identify process inefficiencies and contribute to the development and documentation of improved workflows.
• Champion adherence to standardized tools, templates, and best practices.

Stakeholder Communication

• Serve as a point of contact for resolving operational queries from Executive Assistants or supported executives.
• Support internal communications between team members and leadership to ensure alignment on priorities.
• Assist with gathering and reporting feedback from stakeholders for performance reviews and service improvements.

Coaching & Support

• Mentor Sr Associate or new Executive Assistants to help them build confidence and capability in their roles.
• Provide just‑in‑time support on tools, task management, and executive communication etiquette.
• Help identify training gaps and propose learning opportunities or resources.

Administrative Excellence

• Uphold high standards of professionalism, confidentiality, and service quality across all team outputs.
• Stay updated on the latest tools, applications, and best practices in executive support.

Qualifications

Education

• Bachelor’s degree in Business Administration, Office Management, or a related field (preferred).

Experience

• Minimum of 3–5 years of experience as an Executive Assistant or Administrative Associate.
• Prior experience in a supervisory, senior EA, or mentoring capacity is preferred.
• Experience in a Center of Excellence or shared services setting is an advantage.

Skills

• Strong coordination, organizational, and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office 365, calendar and travel management tools, and virtual collaboration platforms (e.g., Teams, Zoom).
• Attention to detail and commitment to quality.
• Ability to coach peers and provide constructive feedback.
• High emotional intelligence and discretion.

Key Competencies

• Team Support & Coordination
• Quality Assurance
• Communication & Influence
• Professionalism & Discretion
• Adaptability
• Coaching & Mentoring
• Collaboration

Work Environment

• May include hybrid or remote work options.
• Collaborative, fast‑paced team environment with high visibility to executive leadership.