Disclaimer: This job posting is for talent pooling purposes only. Submission of an application does not guarantee an immediate job opening or employment. Qualified candidates may be contacted should a suitable position become available in the future.
AT A GLANCE
The E-Commerce Assistant Manager is the operational and commercial lead for Sunnies' e-commerce channels. This role oversees day-to-day operations and channel execution across assigned brands - ensuring that product listings are accurate and optimized, promotional mechanics run without error, and commercial targets by brand are being tracked and met. This role will also work closely with cross-functional teams, including Social Commerce, to leverage content, live selling, and affiliate marketing initiatives that support overall online growth.
YOUR OVERALL MISSION & DAY-TO-DAY
Channel Commercial Management
- Oversee the end-to-end management and operations of Sunnies' e-commerce and marketplace channels, including but not limited to Shopee, Lazada, TikTok Shop, and brand websites, ensuring seamless execution and a consistent customer experience across assigned brands.
- Ensure all product listings are live, accurate, and optimized - title, description, imagery, pricing, and inventory status
- Coordinate with Inventory and Supply on stock availability, replenishment timing, and OOS flagging to prevent sales disruption
- Monitor storefront health metrics: listing quality scores, seller ratings, fulfillment metrics, and platform compliance requirements
Promotional Calendar Execution
- Translate the brand promotional calendar into platform-specific execution plans such as campaign setup, asset requirements, mechanics, and go live checklist.
- Coordinate with Brand Teams and Performance Marketing on campaign assets, landing pages, and ad-to-page alignment.
- Supervise Associates during campaign launch periods - ensuring all mechanics fire correctly and resolving issues in real time.
- Conduct post-campaign reviews: GMV vs. Target, sell-through, promotional efficiency, and platform-specific learnings.
Commercial Performance Monitoring
- Track brand-level and consolidated GMV against targets on a weekly basis - surfacing performance gaps to the Senior Manager.
- Monitor conversion rates, basket size, and return rates by brand and channel - recommending corrective actions when trends deteriorate.
- Identify underperforming listings and work with Associates and Brand Teams to address content, pricing or visibility issues
- Contribute to performance reporting for the Online Sales and Marketing Head
Marketplace Strategy Execution
- Work with the Senior Manager to implement channel commercial strategies - including platform-exclusive bundles, tiered pricing, and marketplace promotional tools
- Stay current on developments across e-commerce, marketplace, and digital commerce platforms, including new features, algorithm updates, promotional mechanics, and emerging best practices, and leverage these insights to drive platform performance and business growth.
- Identify opportunities to improve storefront performance through platform tools: vouchers, flash sales, product boosting, and bundle mechanics
Associate Management
- Manage the day-to-day operations, priorities, and workload allocation of the E-Commerce Associates, ensuring efficient execution and achievement of team objectives.
- Review Associate outputs - listing updates, campaign setups, performance trackers - before submission or go-live
- Provide structured feedback and coaching to develop each Associate's platform competency and commercial instincts
- Escalate resourcing or performance issues to the Senior Manager proactively
YOUR TALENT
- Bachelor of Science in Marketing, Advertising, Business Management, or related field
- 3-5 years of e-commerce experience with direct ownership of marketplace or web storefront management
- Working knowledge of major marketplace platform such as Shopee, Lazada Seller Center and other platform
- Demonstrated ability to manage multiple brands or SKU categories simultaneously
- Strong commercial orientation
- Preferably has experience managing a team of associates or coordinators in an e-commerce environment
- Preferably has exposure to web CMS platforms and basic understanding of website product management
- Preferably has background in retail, beauty, lifestyle, or consumer brand e-commerce
- Preferably has familiarity with inventory management systems and demand for forecasting basics