E-Commerce Account Supervisor

Lifestrong Marketing Inc.; Caloocan; On-site; PHP 360,000 - 720,000; Full time

Job summary

Lifestrong Marketing Inc. is seeking an E-Commerce Account Supervisor to manage daily operations of Shopee, Lazada, Shopee Choice, and Shopify stores. You will directly supervise the Live Selling team, optimize listings, pricing, and campaigns, and ensure smooth live sessions.

The role requires overseeing schedule creation, coaching on-camera performance, and maintaining platform compliance, with a focus on boosting sales, store health, and ROI through strategic execution.

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• At least 1 year of experience in e-commerce operations or online store management, ideally with TikTok Shop.
• Basic design or photo editing skills (Canva, Photoshop).
• Background in digital marketing or ads (Meta, TikTok, Shopee/Lazada Ads).
• Team leadership / coaching skills, especially for on-camera talent (Live Sellers).
• Familiarity with e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.).

Responsibilities

• Supervise day-to-day E-Commerce operations.
• Approve and publish product listings, price updates, and promotions.
• Escalate urgent operational issues to the E-Commerce Manager.
• Directly supervise the Live Selling team: build the live schedule, assign brands/accounts to sellers, and coach on-camera performance.
• Review live performance with sellers regularly and translate findings into coaching plans.
• Ensure Live Sellers and their backend/Admin support are trained to handle basic technical troubleshooting during sessions.
• Coordinate go-live schedules, product lineups, and scripts with the team, and confirm promo/voucher activation ahead of go-live.
• Authorize participation in flash live events or urgent campaign live slots.
• Ensure live sessions comply with Shopee livestream policies and licensing.
• Coordinate with Marketing Content & Creative team for Shopee and Lazada campaign assets and livestream covers.
• Review store performance dashboards covering traffic, sales, and conversion.
• Drive sell-out achievement and own Campaign ROI performance on Shopee and Lazada.
• Implement urgent price or promo changes as instructed by the Manager.
• Manage the team's overtime within the approved overtime cap, escalating staffing needs before the cap is exceeded.
• Oversee custody of samples and live-selling assets, preventing loss or damage.
• Monitor near-expiry SKU depletion and FEFO compliance.
• Prepare the Statement of Account for submission to Accounting.
• Provide operational reports to the E-Commerce Manager.
• Review platform penalty reports and resolve violations, maintaining store rating and account health.
• Present operational and live-selling updates during the monthly strategy meeting.
• Liaise with Shopee, Lazada, and Shopee Choice account managers for operational concerns.
• Coordinate resolution of critical issues such as suspended or flagged accounts.

Skills

E-commerce ops

Team leadership

Live selling coaching

Campaign ROI

Platform knowledge

Brand management

Education

Bachelor's degree in Marketing or related field

Tools

Canva

Photoshop

Job description

Job Objective

• The E-Commerce Account Supervisor manages the daily operations of the Shopee, Lazada store and the Shopee Choice and Shopify Webstore account and directly supervises the E-Commerce Live Selling team. The role is accountable for Shopee, Lazada, Shopee Choice, and Shopify sales performance, store health, and campaign execution, while ensuring that Live Sellers are properly scheduled, coached, and equipped to run technically self-sufficient live-selling sessions.

Duties and Responsibilities

A. Daily Platform & Account Operations:

• Supervise day-to-day E-Commerce operations.

• Approve and publish product listings, price updates, and promotions.

• Escalate urgent operational issues to the E-Commerce Manager.

B. Live Selling Team Leadership:

• Directly supervise the Live Selling team: build the live schedule, assign brands/accounts to sellers, and coach on-camera performance.

• Review live performance with sellers regularly (views, conversion, average order value) and translate findings into coaching plans.

• Ensure Live Sellers and their backend/Admin support are trained and equipped to independently handle basic technical troubleshooting during sessions (camera, mic, lighting, connectivity) rather than relying on the Content & Creative Lead; document recurring issues and build them into training.

• Coordinate go-live schedules, product lineups, and scripts with the team, and confirm promo/voucher activation ahead of go-live.

• Authorize participation in flash live events or urgent campaign live slots.

• Ensure live sessions comply with Shopee livestream policies: real-time host interaction (no AI-generated voices or pre-recorded narration), no prohibited or undocumented restricted products, no unsubstantiated or absolute product claims, no competitor-platform mentions, and licensed music only.

C. Campaign & Sales Execution:

• Coordinate with the Marketing-based Content & Creative team for Shopee and Lazada campaign assets and livestream covers.

• Review store performance dashboards covering traffic, sales, and conversion.

• Drive sell-out achievement and own Campaign ROI performance on Shopee and Lazada

• Implement urgent price or promo changes as instructed by the Manager.

D. Budget & Asset Management:

• Manage the team's overtime within the approved overtime cap, escalating staffing needs before the cap is exceeded.

• Oversee proper custodianship of samples and live-selling assets (equipment, props, marketing materials), preventing loss, damage, or unaccounted items.

• Monitor near-expiry SKU depletion within the assigned accounts and ensure FEFO compliance.

E. Compliance & Reporting:

• Prepare the Statement of Account for submission to Accounting.

• Provide operational reports to the E-Commerce Manager.

• Review platform penalty reports and resolve violations, maintaining store rating and account health.

• Present operational and live-selling updates during the monthly strategy meeting.

F. Escalation & Platform Coordination:

• Liaise with Shopee, Lazada, and Shopee Choice account managers and support for operational concerns.

• Coordinate immediate resolution of critical issues such as suspended or flagged accounts, listing price errors, or order-processing failures.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.

• At least 1 year of experience in e-commerce operations or online store management, ideally with TikTok Shop.

• Basic design or photo editing skills (Canva, Photoshop).

• Background in digital marketing or ads (Meta, TikTok, Shopee/Lazada Ads).

• Team leadership / coaching skills, especially for on-camera talent (Live Sellers).

• Familiarity with e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.).