E-Commerce Supervisor

Electrosavers Corporation; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Electrosavers Corporation is seeking an E-Commerce Supervisor to oversee online sales across Shopee, Lazada, TikTok Shop, Shopify and the company website. You will lead the e-commerce team, manage daily marketplace activities, and drive revenue and profitability while ensuring accurate listings and smooth order fulfillment.

You will coordinate with Marketing, Warehouse, and Logistics to optimize campaigns, stock, and customer experience, monitor performance, set targets, and develop strategies

Qualifications

• Bachelor's degree in a relevant field.
• 2-3+ years in e-commerce operations with supervisory experience.
• Hands-on experience with Shopify, Shopee, Lazada and TikTok Shop.
• Strong analytical skills and ability to interpret sales data.
• Proficiency in Excel/Google Sheets and reporting tools.
• Excellent leadership and communication abilities.

Responsibilities

• Oversee daily online store operations across Shopee, Lazada, TikTok Shop, Shopify and company website.
• Maintain accurate product listings, pricing, descriptions, and inventory.
• Monitor order fulfillment, shipping, returns, and delivery issues.
• Design and implement strategies to grow online sales, profitability, and customer satisfaction.
• Track sales performance, set targets, and drive monthly/quarterly results.
• Analyze trends and customer behavior to identify growth opportunities.
• Plan promotions, discounts, and platform campaigns; coordinate with Marketing.
• Monitor advertising performance and optimize campaign results.
• Lead, supervise, and evaluate e-commerce staff; assign tasks.
• Collaborate with Marketing, Warehouse, and Logistics to ensure timely fulfillment.
• Prevent overselling and listing inaccuracies; maintain brand consistency online.
• Resolve customer inquiries, complaints, and marketplace issues.

Skills

Leadership

Analytical skills

Team supervision

Inventory management

Education

Bachelor's degree in Business Administration / Marketing / E-Commerce

Tools

Shopify

Shopee

Lazada

TikTok Shop

Google Sheets

Excel

Job description

About the role

The E-Commerce Supervisor will oversee the company's online sales operations across Shopee, Lazada, TikTok Shop, Shopify, and the company website. This role leads the e-commerce team, manages daily marketplace activities, drives online revenue and profitability, and ensures a seamless customer experience through accurate listings, efficient order fulfillment, effective campaigns, and strong cross-functional coordination.

Key responsibilities

• Supervise the daily operations of online selling platforms and ensure smooth, efficient store management.
• Maintain accurate product listings, including pricing, descriptions, images, specifications, and inventory availability.
• Monitor order processing, fulfillment, shipping, cancellations, returns, and delivery-related concerns.
• Develop and implement strategies to increase online sales, profitability, customer satisfaction, and retention.
• Monitor sales performance and drive achievement of monthly and quarterly sales targets.
• Analyse sales trends, customer behaviour, market demand, and performance metrics to identify growth opportunities.
• Plan and manage promotions, discounts, vouchers, flash sales, platform campaigns, and product promotions.
• Monitor advertising performance and recommend improvements to optimise campaign results.
• Lead, supervise, and evaluate e-commerce staff, assign daily tasks, and ensure timely completion of deliverables.
• Coordinate with the Marketing Team on online advertising, campaigns, and promotional activities.
• Work with the Warehouse, Logistics, and Inventory Teams to maintain product availability and support accurate, timely order fulfillment.
• Monitor stock levels and prevent overselling, stock discrepancies, and listing inaccuracies.
• Ensure consistent brand presentation across all online platforms.
• Resolve operational concerns involving deliveries, returns, customer complaints, and marketplace processes.
• Ensure timely responses to customer inquiries, complaints, and concerns.
• Monitor customer feedback, ratings, and reviews, and implement improvements based on customer insights.

What we're looking for

• Bachelor's degree in Business Administration, Marketing, E-Commerce, Management, or a related field.
• At least 2-3 years of experience in e-commerce operations, preferably with supervisory or team leadership experience.
• Hands-on experience managing Shopify, Shopee, Lazada, TikTok Shop, and other online selling platforms.
• Knowledge of online sales strategies, digital marketing, marketplace management, inventory management, order fulfillment, and logistics coordination.
• Strong analytical skills with the ability to interpret sales reports, customer insights, and performance metrics.
• Proficiency in Microsoft Excel, Google Sheets, and other reporting tools.
• Excellent leadership, communication, organisational, and problem-solving skills.
• Ability to work under pressure, manage multiple priorities, and meet sales targets.
• Experience in retail, consumer electronics, appliances, or lighting products is an advantage.