E-Commerce Manager

AGRICYN ENTERPRISE; Pasig; On-site; PHP 400,000 - 700,000; Full time

Job summary

Agricyn Enterprise is seeking a proactive E-commerce Manager to lead daily operations across Shopee, Lazada, and TikTok Shop from the Philippines. You will drive online sales, profitability, and customer satisfaction while coordinating with internal teams to deliver a seamless shopping experience.

You will monitor performance, manage promotions, and oversee order fulfilment, inventory, and customer service, aiming to grow market share and optimize processes across platforms.

Qualifications

• Experience managing e-commerce operations across marketplaces.
• Strong understanding of Shopee, Lazada, and TikTok Shop.
• Ability to develop sales strategies and run online campaigns.
• Strong analytical skills to interpret sales data and metrics.
• Excellent coordination and communication across teams.
• Ability to manage product information, pricing, inventory, orders, and customer concerns.

Responsibilities

• Develop and implement strategies to increase online sales and profitability.
• Monitor sales performance, listings, pricing, inventory, and customer engagement.
• Manage promotions, campaigns, discounts, and marketing activities.
• Oversee order processing, fulfilment, delivery coordination, and customer service.
• Identify opportunities for product expansion and market growth.
• Analyse sales reports and platform metrics to improve strategies.
• Coordinate with warehouse, logistics, and other departments for smooth operations.
• Lead and supervise the e-commerce team to hit targets.
• Ensure accurate product information, pricing, and stock across platforms.
• Monitor customer feedback and inquiries to maintain satisfaction.
• Perform other sales and e-commerce duties as assigned.

Skills

E-commerce operations

Online marketplaces

Sales strategy

Analytics

Coordination

Communication

Problem-solving

Customer service

Tools

Microsoft Office

Google Workspace

E-commerce tools

Job description

About the role

Lead and manage daily e-commerce operations across major online selling platforms, including Shopee, Lazada, and TikTok Shop. Drive online sales, revenue, profitability, customer satisfaction, and operational efficiency while coordinating with internal teams to deliver a seamless customer experience.

Key responsibilities

• Develop and implement strategies to increase online sales, revenue, and profitability.

• Monitor sales performance, product listings, pricing, inventory, and customer engagement across platforms.

• Manage product promotions, online campaigns, discounts, and marketing activities.

• Oversee order processing, fulfilment, delivery coordination, and customer service.

• Identify opportunities for product expansion, market growth, and customer acquisition.

• Analyse sales reports, platform performance, and business metrics to improve sales strategies.

• Coordinate with warehouse, inventory, logistics, and other departments to ensure smooth operations.

• Supervise and guide the e-commerce team to achieve sales targets and operational goals.

• Ensure accurate product information, pricing, and stock availability across online platforms.

• Monitor customer feedback, reviews, and inquiries to maintain customer satisfaction.

• Perform other sales and e-commerce-related duties as assigned by management.

What we're looking for

• Experience managing e-commerce operations, online marketplaces, or digital sales channels.

• Strong understanding of Shopee, Lazada, TikTok Shop, or similar e-commerce platforms.

• Proven ability to develop sales strategies and manage online promotions and campaigns.

• Strong analytical skills with the ability to interpret sales reports and business metrics.

• Excellent coordination, organisation, communication, and problem-solving skills.

• Ability to manage product information, pricing, inventory, orders, fulfilment, and customer concerns accurately.

• Experience leading or supervising an e-commerce or sales team is preferred.

• Proficiency in Microsoft Office or Google Workspace and e-commerce management tools.