Subscription Operations Lead — Stripe & NetSuite

iSupport Worldwide; Philippines; Presencial; PHP 446.000 - 781.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Sleeping quarters

Game area

Shower room

Descripción de la vacante

iSupport Worldwide seeks a Subscription Operations professional in the Philippines to manage lifecycle events, auto-pay monitoring, and end-to-end reconciliation across Stripe, Salesforce, and NetSuite. You will partner with Sales and Finance to optimize renewal terms and ensure accurate revenue recognition.

The role emphasizes process documentation, data accuracy, and implementing improvements, including potential AI-enabled automation. Onsite collaboration with Finance and Sales is expected.

Formación

• 3–5 years in subscription or billing operations, accounting or comparable systems-driven finance role.
• Proficient in Excel with data analysis and reconciliation (pivot tables, formulas).
• Strong attention to detail and documentation discipline.
• Ability to analyze subscription transactions and reconcile across multiple systems.

Responsabilidades

• Verify terms accuracy on new subscriptions at setup — pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce.
• Coordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations.
• Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite.
• Maintain documentation of subscription configurations, pricing logic, and exception handling.
• Partner with Sales to coordinate renewal cycles and surface concerns early.
• Monitor auto-pay activity daily; identify failed transactions and initiate recovery per policy.
• Perform monthly reconciliation between Stripe transaction activity and NetSuite revenue and AR balances.
• Investigate and resolve discrepancies between Stripe and NetSuite; document root causes and corrective actions.
• Maintain integration health between Salesforce, Stripe, and NetSuite; flag automation breaks or sync issues to Finance and IT.
• Reconcile deferred revenue between Stripe and NetSuite; support month-end close for subscription revenue.
• Develop and maintain SOPs for subscription operations to support process consistency and onboarding.

Conocimientos

Data analysis

Reconciliation

Attention to detail

Documentation

Time management

Cross-functional collaboration

Educación

Associate degree in Finance/Accounting/Business

Herramientas

Excel

Stripe

NetSuite

Salesforce

Descripción del empleo

iSupport Worldwide seeks a Subscription Operations professional in the Philippines to manage lifecycle events, auto-pay monitoring, and end-to-end reconciliation across Stripe, Salesforce, and NetSuite. You will partner with Sales and Finance to optimize renewal terms and ensure accurate revenue recognition.

The role emphasizes process documentation, data accuracy, and implementing improvements, including potential AI-enabled automation. Onsite collaboration with Finance and Sales is expected.