Senior RevOps Support Specialist – Omnichannel Billing

Zendesk, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Zendesk, Inc. in Manila, Philippines is seeking a Sr. Specialist for RevOps Customer Support to join the Finance Shared Services team.

This full-time, in-office role focuses on resolving billing inquiries, fraud cases, and optimizing operating processes to enhance customer satisfaction. Ideal candidates bring 2–4 years in customer support or billing, strong written and verbal communication, analytical skills, and experience with Zendesk, Zuora, or Salesforce.

Qualifications

• 2–4 years of relevant work experience in customer support, billing operations, or a related field.
• General knowledge of customer support principles, billing operations and ticketing systems.
• Strong problem-solving, organizational, and collaboration skills.
• Excellent written and verbal communication abilities.
• Familiarity with CRM and ticketing tools (e.g., Zendesk, Zuora, Salesforce).

Responsibilities

• Respond efficiently to standard customer requests such as Invoice copy requests.
• Handle credit card issues and digital invoice explanations.
• Process refunds and manage account fraud/chargeback cases.
• Ensure timely triage and reassignment of tickets per SOP timelines.
• Provide omnichannel support—email, chat, and phone—for prompt resolutions.
• Manage RevOps tickets related to billing with accuracy and policy compliance.
• Monitor SLAs, escalate complex cases, and contribute to Playbook updates.

Skills

Omnichannel support

Communication skills

Analytical mindset

Prioritization & time management

Team collaboration

Billing operations knowledge

Tools

Zendesk

Zuora

Salesforce

Job description

Zendesk, Inc. in Manila, Philippines is seeking a Sr. Specialist for RevOps Customer Support to join the Finance Shared Services team.

This full-time, in-office role focuses on resolving billing inquiries, fraud cases, and optimizing operating processes to enhance customer satisfaction. Ideal candidates bring 2–4 years in customer support or billing, strong written and verbal communication, analytical skills, and experience with Zendesk, Zuora, or Salesforce.