Subscription Manager

iSupport Worldwide; Philippines; Presencial; PHP 446 000 - 781 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Sleeping quarters

Game area

Shower room

Resumo da oferta

iSupport Worldwide seeks a Subscription Operations professional in the Philippines to manage lifecycle events, auto-pay monitoring, and end-to-end reconciliation across Stripe, Salesforce, and NetSuite. You will partner with Sales and Finance to optimize renewal terms and ensure accurate revenue recognition.

The role emphasizes process documentation, data accuracy, and implementing improvements, including potential AI-enabled automation. Onsite collaboration with Finance and Sales is expected.

Qualificações

• 3–5 years in subscription or billing operations, accounting or comparable systems-driven finance role.
• Proficient in Excel with data analysis and reconciliation (pivot tables, formulas).
• Strong attention to detail and documentation discipline.
• Ability to analyze subscription transactions and reconcile across multiple systems.

Responsabilidades

• Verify terms accuracy on new subscriptions at setup — pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce.
• Coordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations.
• Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite.
• Maintain documentation of subscription configurations, pricing logic, and exception handling.
• Partner with Sales to coordinate renewal cycles and surface concerns early.
• Monitor auto-pay activity daily; identify failed transactions and initiate recovery per policy.
• Perform monthly reconciliation between Stripe transaction activity and NetSuite revenue and AR balances.
• Investigate and resolve discrepancies between Stripe and NetSuite; document root causes and corrective actions.
• Maintain integration health between Salesforce, Stripe, and NetSuite; flag automation breaks or sync issues to Finance and IT.
• Reconcile deferred revenue between Stripe and NetSuite; support month-end close for subscription revenue.
• Develop and maintain SOPs for subscription operations to support process consistency and onboarding.

Conhecimentos

Data analysis

Reconciliation

Attention to detail

Documentation

Time management

Cross-functional collaboration

Formação académica

Associate degree in Finance/Accounting/Business

Ferramentas

Excel

Stripe

NetSuite

Salesforce

Descrição da oferta de emprego

Key Responsibilities

• Subscription Lifecycle Management
• Verify terms accuracy on all new subscriptions at setup — pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce
• Coordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations
• Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite
• Maintain documentation of subscription configurations, pricing logic, and exception handling
• Partner with Sales to coordinate renewal cycles and surface concerns early
• Manage sales tax accuracy across the various states we operate in
• Auto-Pay Monitoring & Recovery
• Monitor auto-pay activity daily; identify failed transactions and initiate recovery cadence per established policy
• Coordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues
• Track recovery rates and elevate persistent failures or chronic issues to Finance leadership
• Stripe-to-NetSuite Reconciliation
• Perform monthly reconciliation between Stripe transaction activity and NetSuite revenue and AR balances
• Investigate and resolve discrepancies between Stripe and NetSuite; document root causes and corrective actions
• Maintain integration health between Salesforce, Stripe, and NetSuite; flag automation breaks or sync issues to Finance and IT
• Reconcile deferred revenue between Stripe and NetSuite
• Support month-end close deliverables for subscription revenue and deferred revenue tied to the subscription book
• Cross-Functional Coordination & Continuous Improvement
• Partner with Finance, Sales, Customer Success, and Operations on subscription-related questions and process improvements
• Surface trends, risks, and recurring issues in the subscription book to Finance leadership with recommendations
• Identify opportunities to automate manual subscription operations workflows; propose AI-enabled improvements where appropriate
• Develop and maintain SOPs for subscription operations to support process consistency and onboarding

Requirements

• Associate degree in Finance, Accounting, Business, or a related field
• 3-5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role
• Working proficiency in Microsoft Excel, including data analysis and reconciliation (sorting, filtering, pivot tables, formulas)
• Strong attention to detail, accuracy, and documentation discipline
• Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies
• Effective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the business

Preferred Qualifications

• Hands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting
• Strong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems
• Background in SaaS, recurring revenue, or subscription billing environments
• Comfort using AI / LLM-based tools to accelerate analytical and operational workflows
• Working knowledge of ASC 606 Revenue Recognition

Benefits

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
• Weekly engagement activities with prizes that are up to Php 3,000
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room