Appointment Setter and Scheduler VA

VA Masters; Masbate City; On-site; PHP 240,000 - 360,000; Full time

Job summary

VA Masters in the Philippines is seeking a dependable Admin and Operations Support VA to handle inbound customer calls and manage job scheduling across multiple locations. You will be the first point of contact, so clear English and a professional phone manner are essential.

The role requires excellent data entry, experience with Jobber scheduling and CRM updates, and the ability to coordinate between customers and field technicians.

Qualifications

• Excellent spoken and written English with a clear, neutral, professional phone manner.
• Proven background handling inbound customer calls in a high-volume setting.
• Hands-on time with Jobber (scheduling and field service management software).
• Strong data entry accuracy and attention to detail.
• Time spent on appointment setting and calendar/schedule management.
• At ease with CRM systems and updating records in real time.
• Capacity to stay calm, courteous, and solutions-focused with customers.
• Dependable, precise, and able to work on your own initiative.
• Strong communication skills.

Responsibilities

• Take inbound customer phone calls professionally and handle inquiries end to end.
• Book and schedule service jobs accurately into the company scheduling system (Jobber).
• Key in and hold accurate customer and job records in the CRM.
• Coordinate scheduling across several business locations.
• Speak with field technicians about job assignments, timing, and updates.
• Carry out post-call administrative tasks including data entry and record updates.
• Run customer follow-ups as required.
• Back the existing office team by absorbing a share of the daily call volume.
• Settle scheduling conflicts and rebook appointments where required.
• Hold a high standard of customer service on every interaction.

Skills

English communication

Inbound call handling

Jobber scheduling

CRM data entry

Calendar management

CRM real-time updates

Customer service

Reliability

Tools

Jobber

CRM

Job description

Job Summary:

We're happy to be hiring a dependable Admin and Operations Support VA to take inbound customer calls and look after job scheduling for a growing multi-location service business. The role is the first point of contact for customers, so strong English communication and a friendly, professional phone manner are essential. The right person is organized, dependable, and at ease working in a fast-paced setting with a high daily call volume.

Key Responsibilities:

• Take inbound customer phone calls professionally and handle inquiries end to end

• Book and schedule service jobs accurately into the company scheduling system (Jobber)

• Key in and hold accurate customer and job records in the CRM

• Coordinate scheduling across several business locations

• Speak with field technicians about job assignments, timing, and updates

• Carry out post-call administrative tasks including data entry and record updates

• Run customer follow-ups as required

• Back the existing office team by absorbing a share of the daily call volume

• Settle scheduling conflicts and rebook appointments where required

• Hold a high standard of customer service on every interaction

Mandatory Skills:

• Excellent spoken and written English with a clear, neutral, professional phone voice

• Proven background handling inbound customer calls in a high-volume setting

• Hands-on time with Jobber (scheduling and field service management software)

• Strong data entry accuracy and attention to detail

• Time spent on appointment setting and calendar/schedule management

• At ease with CRM systems and updating records in real time

• Capacity to stay calm, courteous, and solutions-focused with customers

• Dependable, precise, and able to work on your own initiative

• Strong communication skills

Preferred Skills:

• Time spent backing a home services, trades, or field service business

• Familiarity with VoIP phone systems such as Nextiva or similar

• Time spent coordinating between customers and field technicians or dispatch teams

• Grounding in customer service or receptionist roles for a US-based business

• Capacity to carry several locations or accounts at once

• At ease adapting to new tools and processes quickly

Why Join Us:

This is a chance to join an established, growing business with a supportive office team and a clear, well-defined workflow. You'll play a visible part in keeping operations running smoothly and helping customers get the service they need. We prize reliability and long-term working relationships, and there's real room to grow with the company as we expand.