Student Support Officer

AS White Global; Metro Manila; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Great Place to Work certified

Hybrid work setup

Medical coverage for you and family

LinkedIn Learning / training

Job summary

AS White Global in Manila is seeking a Student Support Officer to guide students through their learning journey and coordinate with teams in the Philippines and Australia.

You’ll onboard remotely, monitor progress, help with LMS navigation, and set actionable goals while providing proactive support to at-risk students; IT troubleshooting helps.

The role offers hybrid work, competitive pay, and comprehensive medical care for you and your family.

Qualifications

• Bachelor’s degree in a relevant field; professional certifications are a plus.
• Experience leading teams and delivering high-quality service to stakeholders.
• Strong proficiency in Microsoft Office and CRM data management.
• Excellent written and verbal communication in a professional manner.
• Organized and detail-oriented with ability to manage priorities.
• Process-driven with focus on accuracy and quality.
• Self-motivated team player with ownership mindset.
• Demonstrates integrity, reliability, and professionalism.
• Passionate about delivering exceptional customer and student support.

Responsibilities

• Support students throughout their end-to-end learning journey with guidance.
• Conduct virtual onboarding and progress check-ins via Zoom.
• Help students navigate the Learning Management System (LMS).
• Set clear goals and keep students accountable to achieve them.
• Identify students at risk and provide proactive support.
• Provide basic technical troubleshooting when needed.

Skills

Communication skills

Team player

Organizational skills

Customer service

IT troubleshooting

Education

Bachelor’s degree in a relevant field

Tools

Microsoft Office

CRM data management

Job description

Join a leading Australian ed-tech mission to close the cybersecurity skills gap. Our partner is seeking a Student Support Officer to go beyond teaching and help launch the next generation of tech careers!

The Opportunity

Join a collaborative team as a Student Support Officer, providing guidance and support to students throughout their learning journey. You’ll work closely with colleagues across the Philippines and Australia to deliver an excellent student experience.

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

“Being part of this team is rewarding because my work in rostering and administration directly supports quality care delivery while allowing me to grow in a fast-paced and supportive environment.” -Allocations and Admin Assistant, ASW Philippines.

What You’ll Do

• Support students throughout their end-to-end learning journey, providing guidance and encouragement along the way.
• Conduct virtual onboarding and progress check-ins via Zoom.
• Help students confidently navigate the Learning Management System (LMS).
• Set clear, actionable goals and keep students accountable to achieve them.
• Identify students who may be at risk of falling behind and provide proactive support.
• Provide basic technical troubleshooting when needed — IT experience is a plus.

Key Criteria

• Bachelor’s degree in a relevant field; professional certifications are a plus.
• Experience leading teams and delivering high-quality service to internal and external stakeholders.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and CRM data management.
• Excellent written and verbal communication skills, with a professional and approachable manner.
• Highly organized and detail-oriented, with the ability to manage competing priorities and urgent tasks.
• Process-driven with a strong focus on accuracy and quality.
• Self-motivated team player who takes ownership and proactively anticipates needs.
• Demonstrates integrity, reliability, and professionalism.
• Passionate about delivering exceptional customer and student support.

Work setup

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup once a month.