Client Portal Administrator

AS White Global; Philippines; On-site; PHP 420,000 - 580,000; Full time

Benefits offered by this job

Flexible work setup

Comprehensive medical care for you and

your family

Job summary

AS White Global in the Philippines is seeking a Client Portal Administrator to oversee accurate and timely administration of client portal activities. You will liaison between branch teams and client portals to ensure documentation is complete, compliant, and accessible.

The role requires 3+ years in client portal management, strong attention to detail, and proficiency with MS Office applications. Initial onsite work in Manila with potential hybrid arrangements after onboarding.

Qualifications

• Minimum 3 years' experience in client portal management or administration.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Experience with customer portals, procurement systems or document management platforms.
• Experience with Australian companies or Australian clients is a plus.

Responsibilities

• Upload customer quotes and related documentation into client portals, ensuring accuracy and timeliness.
• Manage end-to-end upload of invoices and supporting documents from branch teams.
• Ensure SWMS and other compliance documents are attached to purchase orders and client records where required.
• Review and validate documentation before submission to resolve errors or missing information.
• Monitor client portals regularly to keep records current, compliant, and organized.

Skills

Client portal management

Microsoft Office Suite

Attention to detail

Communication skills

Problem-solving

Tools

Procurement systems

Document management platforms

Customer portals

Job description

Join one of Australia's largest building services companies with over 30 years of expertise in design, installation, servicing, and maintenance.

The Opportunity

As a Client Portal Administrator, you'll be responsible for the accurate and timely administration of client portal activities. This role acts as a key liaison between branch teams and client portals to ensure documentation is complete, compliant, and accessible.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“Working here feels meaningful — we help deliver products that millions of rely on daily, and the team genuinely supports you to grow.” - Senior Developer, ASW Philippines.

What You’ll Do

• Take ownership of uploading customer quotes and related documentation into client portals, ensuring information is accurate, complete, and submitted on time.
• Manage the end-to-end upload of invoices and supporting documents provided by branch teams, maintaining high standards of accuracy and efficiency.
• Ensure Safe Work Method Statements (SWMS) and other compliance-related documents are correctly attached to purchase orders and client records where required.
• Review and validate documentation before submission, proactively identifying and resolving any errors, missing information, or discrepancies.
• Monitor client portals regularly to keep records current, compliant, and well-organized, while meeting client-specific requirements and deadlines.
• Collaborate closely with branch teams and internal stakeholders to obtain outstanding documentation and ensure seamless document management processes.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance portal administration, streamline workflows, and improve compliance outcomes.

Key Criteria

• Minimum 3 years' experience in client portal management or administration.
• Experience working with customer portals, procurement systems or document management platforms.
• Experience working with Australian companies or Australian clients would be a great plus.
• Proficiency in Microsoft Office Suite, particularly in Outlook, Excel and Word.
• Strong attention to detail, quality focus, and problem-solving skills.
• Effective communication skills with the ability to work collaboratively across multiple branch locations.

Work setup:

• Manila (BGC, Taguig): Full onsite setup for the first 3–6 months, aligned with Australian business hours: 6:00 AM to 3:00 PM Manila time. Depending on performance, the role will transition to a hybrid work setup thereafter.