Student Support & Onboarding Specialist

AS White Global; Metro Manila; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Great Place to Work certified

Hybrid work setup

Medical coverage for you and family

LinkedIn Learning / training

Job summary

AS White Global in Manila is seeking a Student Support Officer to guide students through their learning journey and coordinate with teams in the Philippines and Australia.

You’ll onboard remotely, monitor progress, help with LMS navigation, and set actionable goals while providing proactive support to at-risk students; IT troubleshooting helps.

The role offers hybrid work, competitive pay, and comprehensive medical care for you and your family.

Qualifications

• Bachelor’s degree in a relevant field; professional certifications are a plus.
• Experience leading teams and delivering high-quality service to stakeholders.
• Strong proficiency in Microsoft Office and CRM data management.
• Excellent written and verbal communication in a professional manner.
• Organized and detail-oriented with ability to manage priorities.
• Process-driven with focus on accuracy and quality.
• Self-motivated team player with ownership mindset.
• Demonstrates integrity, reliability, and professionalism.
• Passionate about delivering exceptional customer and student support.

Responsibilities

• Support students throughout their end-to-end learning journey with guidance.
• Conduct virtual onboarding and progress check-ins via Zoom.
• Help students navigate the Learning Management System (LMS).
• Set clear goals and keep students accountable to achieve them.
• Identify students at risk and provide proactive support.
• Provide basic technical troubleshooting when needed.

Skills

Communication skills

Team player

Organizational skills

Customer service

IT troubleshooting

Education

Bachelor’s degree in a relevant field

Tools

Microsoft Office

CRM data management

Job description

AS White Global in Manila is seeking a Student Support Officer to guide students through their learning journey and coordinate with teams in the Philippines and Australia.

You’ll onboard remotely, monitor progress, help with LMS navigation, and set actionable goals while providing proactive support to at-risk students; IT troubleshooting helps.

The role offers hybrid work, competitive pay, and comprehensive medical care for you and your family.