Student Support Officer

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Great Place to Work

Global trips

Medical care for you & family

Generous paid leave

LinkedIn Learning

Flexible work setup

Job summary

Hammerjack Pty Ltd, an Australian ed-tech leader, is seeking a Student Support Officer in the Philippines to guide students through their learning journey and ensure an excellent experience. You will onboard virtually, check progress via Zoom, and help students confidently navigate the Learning Management System (LMS).

Set clear goals, monitor progress, and provide proactive support for those at risk. This role offers a hybrid setup with Manila-based work and monthly on-site collaboration, plus

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Excellent written and verbal communication.
• Experience delivering high-quality service to stakeholders.
• Strong organizational skills and attention to detail.
• Proactive, self-motivated team player with integrity.

Responsibilities

• Support students throughout their end-to-end learning journey, providing guidance and encouragement along the way.
• Conduct virtual onboarding and progress check-ins via Zoom.
• Help students confidently navigate the Learning Management System (LMS).
• Set clear, actionable goals and keep students accountable to achieve them.
• Identify students who may be at risk of falling behind and provide proactive support.
• Provide basic technical troubleshooting when needed — IT experience is a plus.

Skills

MS Office Suite

CRM data management

Written communication

Verbal communication

Organization

Team collaboration

Education

Bachelor's degree in a relevant field

Professional certifications (nice to have)

Tools

Zoom

LMS

Job description

Join a leading Australian ed-tech mission to close the cybersecurity skills gap. Our partner is seeking a Student Support Officer to go beyond teaching and help launch the next generation of tech careers!

The Opportunity

Join a collaborative team as a Student Support Officer, providing guidance and support to students throughout their learning journey. You'll work closely with colleagues across the Philippines and Australia to deliver an excellent student experience.

Why join us

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

Being part of this team is rewarding because my work in rostering and administration directly supports quality care delivery while allowing me to grow in a fast-paced and supportive environment. -Allocations and Admin Assistant, ASW Philippines.

What You'll Do

• Support students throughout their end-to-end learning journey, providing guidance and encouragement along the way.
• Conduct virtual onboarding and progress check-ins via Zoom.
• Help students confidently navigate the Learning Management System (LMS).
• Set clear, actionable goals and keep students accountable to achieve them.
• Identify students who may be at risk of falling behind and provide proactive support.
• Provide basic technical troubleshooting when needed — IT experience is a plus.

Key Criteria

• Bachelor's degree in a relevant field; professional certifications are a plus.
• Experience leading teams and delivering high-quality service to internal and external stakeholders.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and CRM data management.
• Excellent written and verbal communication skills, with a professional and approachable manner.
• Highly organized and detail-oriented, with the ability to manage competing priorities and urgent tasks.
• Process-driven with a strong focus on accuracy and quality.
• Self-motivated team player who takes ownership and proactively anticipates needs.
• Demonstrates integrity, reliability, and professionalism.
• Passionate about delivering exceptional customer and student support.

Work setup

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup once a month.