Customer Service Officer

AS White Global; Manila; Hybrid; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Great Place to Work certification

Global travel opportunities

Medical care for you and your family

Generous paid leave

LinkedIn Learning access

Job summary

AS White Global in Manila is seeking a Customer Service Officer to deliver exceptional support across eCommerce, Branded Partnerships and Retail channels. You will handle inquiries, resolve issues, and help maintain our high service standards.

The role offers a hybrid setup (4 days onsite, 1 day remote) after a 6-month probation, with opportunities to grow through training and collaboration with an APAC-wide team.

Qualifications

• Minimum 2 years of customer service and order processing experience in retail, fashion, sportwear or e-commerce.
• Proficiency in Microsoft Office and basic CRM systems.
• Strong written and verbal communication skills.
• Excellent problem-solving, analytical and detail-oriented abilities.
• Ability to work independently and collaboratively with tight deadlines.
• Organised, creative and strategic thinker with a fast-paced mindset.

Responsibilities

• Manage daily customer communications across all support channels with timely, professional, brand-aligned responses.
• Process online orders, track shipments, and resolve delivery-related issues.
• Provide product knowledge and support customers pre- and post-purchase.
• Monitor customer feedback, manage open cases, and escalate complex issues as needed.
• Collaborate cross-functionally with Sales, Logistics, Marketing and other teams to improve service delivery.
• Maintain accurate records of customer interactions in CS systems.
• Support and guide customer service teams through training and coaching.

Skills

Customer service

Order processing

CRM basics

Microsoft Office

Written communication

Team collaboration

Tools

CRM systems

Job description

Join an Australia‑based company that is a global leader in high‑performance sportswear, driven by scientific innovation and Australian sporting excellence.

The Opportunity

Our client is a high‑performance sportswear company, with a mission to empower athletes worldwide to unlock human performance at every level.

They're seeking key members for the Customer Service Officer position, you will proactively deliver exceptional customer experiences by expertly managing inquiries and resolving issues across eCommerce, Branded Partnerships, and Retail channels, while collaborating cross‑functionally to uphold our reputation for outstanding service.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

"Each one of us given a chance to shine with continuous learning through training, mentoring, and stretched with opportunities to test ourselves. Our managers recognize our efforts and motivate us with regular appreciation for our achievements."

- Senior Broker, ASW Philippines.

What You’ll Do

• Manage daily customer communications across all support channels, including email, live chat, social messages, and online review platforms timely, professionally, and brand‑aligned responses to customer inquiries.
• Process online orders, track shipments, and resolve delivery‑related issues.
• Provide product knowledge and support customers through pre‑and post‑purchase queries.
• Monitor customer feedback, manage open cases, and elevate complex issues as required.
• Collaborate cross‑functionally with Sales, Logistics, Marketing, and other internal teams to improve service delivery.
• Maintain accurate records of customer interactions using customer service systems.
• Support and guide customer service teams through training, coaching, and acting as an escalation and best‑practice reference across regions.

Key Criteria

• At least 2 years of experience in customer service and order processing in retail, fashion, sportwear or e‑commerce accounts, with proficiency in Microsoft Office and basic CRM systems.
• Strong written and verbal communication skills, with the ability to follow guidelines, procedures, and policies.
• Excellent problem‑solving, analytical, and detail‑oriented skills to support data‑driven insights.
• Ability to work independently, proactively, and collaboratively within a team while managing multiple deadlines.
• Highly organised, creative, and strategic thinker capable of delivering innovative solutions in a fast‑paced environment.

Work Set Up

• Manila (BGC, Taguig): Morning (6:00 AM–3:00 PM PHT) or early mid‑shift (12:00 PM–9:00 PM PHT), depending on business requirements. The role follows a Wednesday–Sunday workweek. A hybrid arrangement (4 days onsite and 1 day remote) is available after completing a 6‑month onsite probationary period.