Student Mentor

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 2,698,000 - 4,047,000; Full time

Benefits offered by this job

Great Place to Work certified

Global company trips

Year-end parties

LinkedIn Learning

Flexible work setup

Comprehensive medical care

Generous paid leave

Culture Champs

Leadership awards

Job summary

Hammerjack Pty Ltd in Manila is seeking a Student Mentor to inspire and guide students through their studies and certification journeys, helping them build tech careers. You will coach, motivate, and support learners across APAC and beyond with flexible work arrangements.

Requirements include a bachelor's degree, IT background, and strong English communication. The role emphasizes mentoring, exam prep, and proactive student support in a hybrid Manila setup with Australian-hours availability.

Qualifications

• Bachelor's degree in a relevant field.
• IT experience is essential; professional IT background preferred.
• CompTIA certifications (A+, Network+, Security+, CySA+) are a strong advantage.
• Excellent English communication and mentoring skills.
• Strong proficiency with MS Office and CRM data management.
• Highly organized with ability to manage competing priorities and deliver exceptional student support.

Responsibilities

• Deliver senior support sessions to help students overcome challenges with course content.
• Provide one-on-one mentoring and coaching to keep students motivated and progressing.
• Guide students through course completion and support them in achieving CompTIA A+, Network+, Security+, and CySA+ certifications.
• Facilitate small-group exam preparation sessions to strengthen knowledge and build exam confidence.
• Monitor student progress, identify learning gaps, and provide proactive guidance and support.
• Build strong relationships with students and provide ongoing encouragement, accountability, and career-focused support.

Skills

IT experience

Excellent English

CRM data management

Organized and detail-oriented

Student support

Mentoring

Education

Bachelor's degree in a relevant field

Tools

MS Office Suite

CompTIA A+/Network+/Security+/CySA+

Job description

Help shape the next generation of tech professionals. Join a growing Australian ed-tech organisation on a mission to close the cybersecurity skills gap. You'll make a real impact by coaching and motivating students, supporting their certification journey, and helping turn their career goals into reality.

The Opportunity

Turn learning into career success. As a Student Mentor, you'll inspire and guide students through their studies, helping them overcome challenges, achieve their goals, and build the skills and confidence needed for a career in tech.

Why join us

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

Being part of this team is rewarding because my work in rostering and administration directly supports quality care delivery while allowing me to grow in a fast-paced and supportive environment. -Allocations and Admin Assistant, ASW Philippines.

What You'll Do

• Deliver senior support sessions to help students overcome challenges with course content.
• Provide one-on-one mentoring and coaching to keep students motivated and progressing.
• Guide students through course completion and support them in achieving CompTIA A+, Network+, Security+, and CySA+ certifications.
• Facilitate small-group exam preparation sessions to strengthen knowledge and build exam confidence.
• Monitor student progress, identify learning gaps, and provide proactive guidance and support where needed.
• Build strong relationships with students and provide ongoing encouragement, accountability, and career-focused support throughout their learning journey.

Key Criteria

• Bachelor's degree in a relevant field; professional certifications are a plus.
• IT experience is essential — you must have a professional IT background, with hands‑on IT experience highly desirable.
• CompTIA certifications are a strong advantage, particularly A+, Network+, Security+, and/or CySA+.
• Excellent English communication and mentoring skills, with experience in education, training, teaching, or supporting learners highly desirable.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and CRM data management.
• Highly organized and detail-oriented, with the ability to manage competing priorities and urgent tasks.
• Passionate about delivering exceptional customer and student support.

Work setup

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup once a month.