Student Success Coach - Hybrid, Growth & Impact

MicroSourcing International; Pasig; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Paid time-off

Life insurance

Performance bonuses

Job summary

MicroSourcing International in Pasig is seeking a Student Success Coach to support learners in a hybrid, day-shift role. You will monitor progress, provide coaching, coordinate tutoring, and collaborate with vocational trainers to align support with course requirements.

The role emphasizes proactive engagement, data tracking, and multi-channel communication to boost student outcomes and satisfaction.

Qualifications

• Demonstrated ability to build rapport, de-escalate disengagement, and coach adult learners in a VET or tertiary setting.
• Hands-on experience navigating and administering Student Management Systems and Learning Management Systems (Canvas, Moodle).
• Ability to track attendance data, assessment submission rates, and student contact logs.
• Exceptional interpersonal skills to inspire learners, deliver clear guidance, and maintain high engagement.

Responsibilities

• Student Monitoring & LMS Administration: Track attendance and assessment submission milestones; resolve LMS/Canvas portal requests (password resets, module unlocks, result transfers).
• One-on-One Coaching & Mentoring: Deliver personalized academic coaching, assist with goal setting, identify learning barriers, and provide motivational support to maintain study momentum.
• Support Coordination & Early Intervention: Identify disengaged or at-risk learners; schedule targeted tutoring sessions, study groups, or academic catch-up workshops.
• Progress Tracking & Analytics: Assess student progress data, log contact touchpoints, monitor submission trends, and generate progress reports against key performance metrics.
• Cross-Functional Academic Collaboration: Work closely with vocational trainers, assessors, and academic staff to align support plans with course requirements and competency outcomes.
• Feedback & Student Engagement: Maintain regular multi-channel communication (phone, email, LMS messaging) and collect student feedback to drive continuous improvement in support services.

Skills

Student mentoring

LMS administration

Data tracking

Communication skills

Organizational skills

Education

Bachelor's degree in Education

Counseling or Psychology background

VET sector experience

RTO operations familiarity

Tools

Canvas LMS

Moodle LMS

Job description

MicroSourcing International in Pasig is seeking a Student Success Coach to support learners in a hybrid, day-shift role. You will monitor progress, provide coaching, coordinate tutoring, and collaborate with vocational trainers to align support with course requirements.

The role emphasizes proactive engagement, data tracking, and multi-channel communication to boost student outcomes and satisfaction.