Global Client Success Manager - Hybrid/Night Shift

MicroSourcing International; Parañaque; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Flexible work arrangements

Inclusive team culture

Career growth opportunities

Job summary

MicroSourcing International in Parañaque City is hiring a Client Success Manager. In this highly visible role you will work directly with US-based clients on multiple projects, serving as the SME on client relationships and ensuring objectives are met with anticipatory service and on-time, high-quality deliverables.

Reporting to the Vice President/Director of Client Success, you will maintain executive communications, coordinate with offshore teams, identify growth opportunities with the Sales

Qualifications

• 3+ years' experience directly managing client relationships, ideally with US based clients.
• Mastery of American English – both written and verbal. Native fluency is a must.
• Ability to travel to the US as needed for meetings with clients and US-based management. Visa required.
• Must be able to work permanently Monday through Friday, 8:00 am to 5:00 pm Eastern Time (New York Time Zone; GMT -5) and some holidays.

Responsibilities

• Manage day-to-day service delivery within a multi-shore environment.
• Provide high-touch support for clients across various industries.
• Maintain executive level communication with existing POCs to manage expectations.
• Coordinate with resources in Bangladesh and El Salvador to meet client needs.
• Consult with internal and external contacts to align priorities and projects.
• Identify growth opportunities with the Sales Team and strategy.
• Handle service escalations and resolutions.
• Monitor workflow, review data, and propose improvements.
• Provide and analyze reports to clients and delivery team.
• Ensure issues are escalated, tracked, and followed up with client follow-up.
• Gather client feedback and highlight retention risks; escalate as needed.
• Host client calls, meetings, and formal business reviews with client leadership.

Skills

Client relationship management

American English fluency

Communication skills

Travel flexibility

Education

Bachelor's degree in business/comms

Tools

Salesforce.com

Google Suite

Microsoft Office

Microsoft Excel

PowerPoint

Job description

MicroSourcing International in Parañaque City is hiring a Client Success Manager. In this highly visible role you will work directly with US-based clients on multiple projects, serving as the SME on client relationships and ensuring objectives are met with anticipatory service and on-time, high-quality deliverables.

Reporting to the Vice President/Director of Client Success, you will maintain executive communications, coordinate with offshore teams, identify growth opportunities with the Sales